Inactive/unpublished knowledge articles in global search

[anuguajayreddy]

Hello All, We are facing some issue with the Global Text search.

Inactive/unpublished knowledge articles are showing up in global search when we give the exact KB number. Ex KB00000 if i search from global text search even if the article is inactive or in draft state the article will show up. the condition works very much fine from the Knowledge home page, just does not work from Global Search

I want a way to change the global text search to show only Published articles.

[felipe_barbosa]

Hi, quick question, did you tried to reset the search index?

Navigate to System Definition > Text Indexes > Click on the UI Action "Reset Text Search Caches"

Hope it helps.

Best regards,

Felipe

[hyena]

Was there any resolution to this?   We are having the same issue where retired articles are still being displayed when the article is searched for by the KB #.

[BryanS413339635]

We're having the same problem, but only in our Mobile view. Ideas?

[dwolf]

Hello I don't know if this query was answered already but I stumbled on it as I was searching for something else in the Community.

Anyways, to resolve this issue you can go to System Definition > Search Groups or click the "Edit Search Groups" link at the top of the search results page.

Click Knowledge (or the name of the group that houses the Knowledge search).

Under Text Search Tables you should see kb_knowledge tables.

Click it and review the Conditions. Ensure you have at least the following conditions:

• Workflow state is Published
• Active is True
• Valid to after Yesterday

Hope this helps.

[apoorva4]

Hi,

I have given the same conditions but still users can search their unpublished articles in the global search.