Inbound email action not creating Incidents

[ShubhankarK9612]

Hi Community,

There is one Inbound email action configured and even though the emails are fulfilling all the conditions, incidents are not getting created. Below are the inbound email actions conditions. Is there any issue in the defined conditions? Please let me know. Thank you!

[Dr Atul G- LNG]

Hi @ShubhankarK9612 

Are you trying this in PDI? If so, it won’t work unless you configure the email server, and in PDI that is not available out of the box.
If the client instance, please check whether emails are enabled under the email properties.

[PPPanchal]

Hello @ShubhankarK9612  ,

Open the email that suppose to create incident and check email logs. There you can find why your inbound action is not processed.

[ShubhankarK9612]

Yes. it is getting skipped. Attached are the logs.

[PPPanchal]

@ShubhankarK9612 It seems that, conditions are not matching.

I tried in my PDI and it's working.

Could you please create a new test email using the format below and reprocess it?

Let's see it's working or not?