Inbound email action not creating Incidents

[ShubhankarK9612]

Hi Community,

There is one Inbound email action configured and even though the emails are fulfilling all the conditions, incidents are not getting created. Below are the inbound email actions conditions. Is there any issue in the defined conditions? Please let me know. Thank you!

[Ankur Bawiskar]

@ShubhankarK9612 

when email comes in email logs, did you check if this inbound action is getting processed or skipped?

Troubleshooting inbound email action issues 

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[ShubhankarK9612]

Hi Ankur, 

It is getting skipped. Please see the logs.

[Ankur Bawiskar]

@ShubhankarK9612 

some condition is not getting satisfied.

did you check 1 by 1?

[ShubhankarK9612]

Yes, all the conditions I have checked. I am attaching the script too. Might be some issue with the script.

[yashkamde]

Hello @ShubhankarK9612 ,
This may be causing due to HTML table contained within the email.

Try by adding the com.glide.email.max_body_bytes property to sys_properties

Property	Value
Name	com.glide.email.max_body_bytes
Description	Specify the maximum size of an email message body in bytes. The size cannot exceed the default value of 16MB.
Type	Integer
Value	16777216

Hope this helps,

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