Inbound Email action - Notifications

[Gousia Syed1]

Hi,

I have a doubt related to email logs. When we open email logs ,under reciepients email ids, how can i find where and in which application (ex: inbound action or notification), that email id is involved. In the sense how can i search where this email id is used.

Thanks,

Ruby

[Prabu Velayutha]

Hi Ruby,

Let me know If you still need more clarity? Kindly mark helpful on all my previous responses and accept the solution if it works.

[Gousia Syed1]

Hi Prabhu,

I still did not understand 3rd point reply.Please help me understanding this.

In below SS right side fields FROM and REPLY To : If given same mail id , what happens?

Thanks,

Gousia

[Gousia Syed1]

Hi Prabhu,

I still did not understand the reply for 3rd point. Please help me in understanding this.

Please check below SS, here what happens if From and Replay to fields given with same mail id.

Thanks,

Ruby

[Prabu Velayutha]

Hi Ruby,

Yes, It can be same. 

From: Enter the email address that you want the email notification to use in the From field. For example, helpdesk@yourcompany.com

Reply to: Enter the email address you want people to use when replying to the email notification. For example, helpdesk@yourcompany.com

Are you checking on Personal Developer instance? because Servicenow Provides Mailbox POP3 and SMTP By default, the ServiceNow POP3 server provides each instance with its own mailbox at the address instance@service-now.com. Likewise, the ServiceNow SMTP server sends email from the address instance@servicenow.com

So you need not set From or Reply to it will take the instance mailbox address by default. 

If my response helped please mark them all helpful and mark it correct then close the thread so that it benefits future readers.

[Gousia Syed1]

Hi Prabhu,

Thank you for your clear explanation. Yes , i am trying in my PDI. But here again to test i am facing issue with email accounts, i configured SMTP one, which it is allowing sending of emails. But while configuring POP3 one, the test connection is failing. Due to which i am unable to test the notification functionality that i configured which is SLA breach warning one. Is there any way to test it?

Your help is highly appreciated.

Thanks,

Ruby