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Has anyone created any Active Aging reports in SN (off the incidents table)? I would like to create an aging report and count tickets by windows (0-5 days, 6-10 days, etc.) Can something like this be created in a report? Any feedback is appreciated.
I'm looking for a way to manually remove or cancel a group approval that has been added by workflow. I can set the approval status to "No Longer Required" but that doesn't get communicated to the workflow so it waits forever for that record to either...
Is it possible for a configuration item to have multiple addresses? Would I have to setup a CI for each IP address?
Hi,We are trying to use the risk assessment plugin for the calculation of risk. While I fill the risk questions in the plugin and click on 'submit' button , my risk should be calculated. We do not want to click on the 'execute risk calculation' relat...
Is it possible to view a related list in a reference field's pop up window? For example when our PC team receives a task to build a PC they need to be able to select the software that was installed. It would be a lot easier for them if they could do ...
Hi,Is there any way by which some Form Section remain hidden and gets visible on the basis of some field value?Apart from view, I know view can be visible or hidden according to view rules and views contain several form sections but directly can we d...
I incorrectly closed the wrong change request. I thought there would be a "re-open" button on the Change page, but turns out I was wrong again. I've checked with my SysAdmin and I've been told that it's "not possible to reopen a change after it's bee...
This seemed like it should be so easy....There is a variable on several items in our service catalog called expiration date. The user is prompted to enter a date that is NO MORE than 120 days from now. I need to check that the date is valid when it i...
I'm looking to have an integer that shows how many times a record has been viewed. What's the most efficient way of achieving this?
I have users complaining that they can't log in. I would like to verify that they are using the correct credentials. Of course I could just ask them, but I was curious if I could see this information on the system...
I hope I am not missing another topic that has already touched base on this but if I did I apologize. We are getting ready to start working on some inbound actions and here are some scenarios:Email will be sent to a specific address > hits exchange a...
does any body know glide.proxy.host system property is set for what purpose? does it to resolve to particular URL externally? Thanks in advance.
We are using the table cmdb_ci_netgear to manage our inventory of switches and routers.However, cmdb_ci has TONS of pre-canned fields, which causes the filter for cmdb_ci_netgearto have a huge list of fields to choose from. This can make searching fo...
Hi all,I have written a very simple client side script in order to append the service tag of any Dell PC onto the dell warranty URL.The idea being that rather than having to keep all the info about the computer within service-now, you can keep basic ...
Is it possible to extract sys_id of a record in CSV extract.https://demo.service-now.com/incident.do?CSV&sysparm_view=essAmit
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