Azure Logic Apps and ServiceNow Integration User Account creation

[Balakrishna_ABK]

We are integrating ServiceNow with Azure Logic Apps. The Azure team is planning to use the ServiceNow Connector for the integration from their console and has requested the creation of a dedicated AD-based integration user account for authentication.

Could you please confirm whether there is an alternative approach to establish the integration without creating an AD user account? For example, can the integration be configured using OAuth, service principals, or any other authentication mechanism?

[J Siva]

Hi @Balakrishna_ABK 

Yes, you can. Create a local user account in ServiceNow and grant the necessary permissions. Then, create an application registry with the grant type as client credentials and link the previously created user as the OAuth authentication user. Share the client credentials with the Azure team.

Regards,

Siva

[Balakrishna_ABK]

Hi @J Siva  thanks for your info.

But Azure console is accepting only AD-based integration user account for authentication, it is redirecting to SSO.

There is no other option for authentication.