Inbound email- received ignored state

[User_267]

Hi all, below is the error iam getting while receiving email . How to resolve this

[Danish Bhairag2]

Hi @User_267 ,

The email address from which you are receiving the mail has been added to email filter list hence that error.

Thanks,

Danish

[User_267]

How can I resolve this?

[Danish Bhairag2]

@User_267 ,

Please check this link

https://www.servicenow.com/community/service-management-forum/how-to-disable-outbound-email-restrict...

Thanks,

Danish

[Danish Bhairag2]

@User_267 ,

If you want to allow emails from certain mail address you can create a new email address filter found under system mailbox.

Thanks,

Danish