Inbound email

[User_267]

When catalog item submitted, ritm will be created and along with that email will be sent to (xyz@gmail.com) from servicenow.

The email subject is : "test"

Email body contains few variables.

So for the above mail they will be sending a response which has to be captured in ritm worknotes.

And the email format should be below.

From : xyz@gmail.com

To : servicenow

Date :

Subject : your email with subject "test" has been successfully sent.

How to configure inbound action for this? Subject line should not contact prefix as re: (reply) , but it's response for the mail.

[Abbas_5]

Hello @User_267,

Please refer to the link below:
https://developer.servicenow.com/dev.do#!/learn/learning-plans/tokyo/new_to_servicenow/app_store_lea...

You can try with Notifications

Based on your requirement you can select a ServiceNow group, and whoever members are present in that group will receive the notifications.

In the message content body add the Request item and work notes

Mark my correct and helpful, if it is helpful and please hit the thumbs-up button to mark it as the correct solution.
Thanks & Regards,
Abbas Shaik