Inbound vs Outbound integration

[Asmita7]

Hi friends,

I have a doubt about integration.

I am confused with Inbound vs Outbound integration.

1. If an external tool wants to read/fetch data from ServiceNow instance ==> Is it inbound integration ?

If they read data from ServiceNow, will they be able to insert this data into their tool?

2. If an external tool wants to send data and create record in ServiceNow instance ==> Is it inbound integration ?

3. If ServiceNow wants to read/fetch data from an external tool ==> Is it outbound integration ?

If ServiceNow reads data from other tool, can we insert this data into ServiceNow table?

4. If ServiceNow wants to send data and create record into an external tool ==> Is it outbound integration ?

Please help.

Reason behind my confusion ..... I read one article which mentions definitions as :

" 

Inbound Integration:

Inbound means that other applications make calls to ServiceNow's REST API to get information from SN, or create/update records.

Outbound Integration:

Outbound means that ServiceNow makes calls to other applications' REST API to get information from the other application or create/update records.

"

If a tool wants to read / get information from ServiceNow, is it inbound of outbound integration ?

Please clarify.

Your efforts will be appreciated.

Thanks

Asmi

[Dr Atul G- LNG]

Hi @Asmita7 

If a tool wants to read / get information from ServiceNow, is it inbound of outbound integration ? --> Inbound.

[Asmita7]

Thank you @Dr Atul G- LNG 

I have a doubt .... If the tool gets information from ServiceNow through Inbound integration, will they be able to insert that record / information in their tool table?

[Dr Atul G- LNG · Accepted solution]

Hi @Asmita7 

Now it depends on what information is passing via API. Mainly it is updated not inserted in their tool, because the party tool is getting information from SN also it may be possible with that information, another record in another table in 3rd party tool gets inserted or updated.