incedent

[mahesh009]

How can I create a custom field on the Incident form that automatically populates with the current user's name?

[Manikanta Kota · Accepted solution]

Hi @mahesh009 

1.Navigate to the Incident form.
2.Right-click on the form header and select Configure > Form Layout.
3.In the Form Layout, under the Available section, click on Create New Field ,field type  'String' .
4.in Client scripts create new onload script 

ex:

(function executeRule(current, previous /*null when async*/) {

var userName = gs.getUser().getDisplayName();

g_form.setValue('u_current_user', userName);
})(current, previous);

Should my answer prove to be helpful, kindly mark it as such by clicking "Accept as Solution" and "Helpful."

Regards,

Manikanta. Kota

[Anantha27 · Accepted solution]

Hi @mahesh009 

When we open the incident table, we can configure the form layout and create new custom field to the incident form.

And we can write a client script on the incident table onchange() to auto populate the field on the new field.

Thank you.

[Ramesh_143 · Accepted solution]

Hi @mahesh009 , 

To automatically populate the "assigned_to" field on the Incident form with the current user's name, you can either use a Business Rule or a Client Script.

Business Rule:

• Create a new Business Rule on the Incident table.
• Set the "When to run" condition to "Before Insert".
• In the script, assign the current user's name to the "assigned_to" field using current.assigned_to = gs.getUser().name;.

Client Script:

• Create a new Client Script on the Incident table.
• Set the "Type" to "OnLoad".
• In the script, set the value of the "assigned_to" field to the current user's name using g_form.setValue('assigned_to', g_user.name);.

Choose the method that best suits your requirements based on whether you need the field to be populated before or after the incident is saved. 
Regards,

Ramesh

[Sai Krishna6147 · Accepted solution]

Hi @mahesh009 

we can choose the method that best suits your requirements based on whether you need the field to be populated before or after the incident is saved. 

Business Rule:

• Create the custom field
• To populate the field Automatically, we have create business rule
• in adavanced tab ,add a script

if (current.u_current_user.nil()) { // Check if the field is empty
    current.u_current_user = gs.getUser().getName(); // Get current user's name
}

Client Script:

• Create a new Client Script on the Incident table.
• Set the "Type" to "OnLoad".
• In the script, set the value of the "assigned_to" field to the current user's name using 

g_form.setValue('assigned_to', g_user.name);

.

Should my answer prove to be helpful, kindly mark it as such by clicking "Accept as Solution" and "Helpful."

Regards,

Venkata Sai Krishna

[VishaalRanS · Accepted solution]

Hi @mahesh009 

You Can Add Client Script for Auto-Population:

To automatically populate this field with the current user's name, you need to create a client script:

• Navigate to System Definition > Client Scripts.
• Click on New to create a new client script.
• Fill out the form as follows:
• Name: Give it a descriptive name (e.g., "Auto-populate Current User").
• Table: Select Incident.
• Type: Choose onLoad.

In the script section, add the following code:

function onLoad() {                                                      // Get current user's name

var userName = g_user.getDisplayName();             // Set value to custom field

 g_form.setValue('u_current_user', userName);

}

Thanks, and Regards

Vishaal

Please mark this response as correct or helpful if it assisted you with your question.

[Manikanta Kota · Accepted solution]

Hi @mahesh009 

1.Navigate to the Incident form.
2.Right-click on the form header and select Configure > Form Layout.
3.In the Form Layout, under the Available section, click on Create New Field ,field type  'String' .
4.in Client scripts create new onload script 

ex:

(function executeRule(current, previous /*null when async*/) {

var userName = gs.getUser().getDisplayName();

g_form.setValue('u_current_user', userName);
})(current, previous);

Should my answer prove to be helpful, kindly mark it as such by clicking "Accept as Solution" and "Helpful."

Regards,

Manikanta. Kota

[Community Alums]

Hi @mahesh009 

To create a custom field on the Incident form in ServiceNow that automatically populates with the current user's name, follow these steps:

Add a New Custom Field:
Navigate to Incident > All.
Open any existing Incident or click on New to create a new one.
Right-click the header of the form and select Configure > Form Layout.
In the Form Layout section, under the Create New Field tab:
Type: Select String (or Reference to sys_user if you want it to store the actual user reference).
Label: Enter the desired label, e.g., "Current User".
Name: The field will automatically be given a name like u_current_user.
Click Add to include this field on the form.

Could you please clarify if you want to populate the logged-in user value in the custom field or the 'first name' and 'last name' of the current user?

Please mark this response as Helpful or Accepted if this solution works for you.

Thanks

[Anantha27 · Accepted solution]

Hi @mahesh009 

When we open the incident table, we can configure the form layout and create new custom field to the incident form.

And we can write a client script on the incident table onchange() to auto populate the field on the new field.

Thank you.

[Ramesh_143 · Accepted solution]

Hi @mahesh009 , 

To automatically populate the "assigned_to" field on the Incident form with the current user's name, you can either use a Business Rule or a Client Script.

Business Rule:

• Create a new Business Rule on the Incident table.
• Set the "When to run" condition to "Before Insert".
• In the script, assign the current user's name to the "assigned_to" field using current.assigned_to = gs.getUser().name;.

Client Script:

• Create a new Client Script on the Incident table.
• Set the "Type" to "OnLoad".
• In the script, set the value of the "assigned_to" field to the current user's name using g_form.setValue('assigned_to', g_user.name);.

Choose the method that best suits your requirements based on whether you need the field to be populated before or after the incident is saved. 
Regards,

Ramesh