incedent

[mahesh009]

How can I set the state of an Incident to "Closed" automatically after a certain number of days?

[Manikanta Kota · Accepted solution]

Hi @mahesh009 ,

You can use Business rule or Schedule Job or Flow Designer for this.

Should my answer prove to be helpful, kindly mark it as such by clicking "Accept as Solution" and "Helpful."

Regards,

Manikanta. Kota

[Ramesh_143 · Accepted solution]

Hi @mahesh009 ,

To automatically set the state of an Incident to "Closed" in ServiceNow after a certain number of days, you can use either a **Scheduled Job** or a combination of a **Business Rule** and **Scheduled Script Execution**. A Scheduled Job can run daily, checking for incidents that have been resolved for a specific number of days (e.g., 7 days) and update their state to "Closed". Alternatively, a Business Rule can trigger upon incident resolution to set a closure date, and a scheduled script can then update incidents to "Closed" after the specified time has passed. Both approaches ensure incidents are closed automatically based on the defined criteria.

regards
Ramesh

[Anantha27 · Accepted solution]

Hi @mahesh009 
We can write a schedule item and business rule to close the incident after few days.
In the advanced tab you can write the script for autocloseincidents()
Using glide record hence you can close the incident.
Thank you

[Sai Krishna6147 · Accepted solution]

Hi @mahesh009 

we can use the schedule job and business rule to close the incident after few days.
in advanced tab you can write the script in schedule job

var gr = new GlideRecord('incident');
gr.addQuery('state', '!=', '6'); // Assuming '6' is the Closed state
gr.addQuery('sys_created_on', '<=', gs.daysAgo(30)); // Adjust the number of days
gr.query();
while (gr.next()) {
    gr.state = '6'; // Set to Closed
    gr.update();
}

Should my answer prove to be helpful, kindly mark it as such by clicking "Accept as Solution" and "Helpful."

Regards,

Venkata Sai Krishna

[VishaalRanS · Accepted solution]

Hi @mahesh009 

To automatically close incidents in ServiceNow after a certain number of days, you can use one of two methods:

1. Scheduled Job: Runs daily to find incidents that have been resolved for a specific time (e.g., 7 days) and updates their status to "Closed."
2. Business Rule and Scheduled Script: A Business Rule sets a closure date when an incident is resolved, and a scheduled script closes those incidents after the specified period.

Both methods ensure incidents are closed automatically.

Thanks, and Regards

Vishaal

Please mark this response as correct or helpful if it assisted you with your question.

[Manikanta Kota · Accepted solution]

Hi @mahesh009 ,

You can use Business rule or Schedule Job or Flow Designer for this.

Should my answer prove to be helpful, kindly mark it as such by clicking "Accept as Solution" and "Helpful."

Regards,

Manikanta. Kota

[Ramesh_143 · Accepted solution]

Hi @mahesh009 ,

To automatically set the state of an Incident to "Closed" in ServiceNow after a certain number of days, you can use either a **Scheduled Job** or a combination of a **Business Rule** and **Scheduled Script Execution**. A Scheduled Job can run daily, checking for incidents that have been resolved for a specific number of days (e.g., 7 days) and update their state to "Closed". Alternatively, a Business Rule can trigger upon incident resolution to set a closure date, and a scheduled script can then update incidents to "Closed" after the specified time has passed. Both approaches ensure incidents are closed automatically based on the defined criteria.

regards
Ramesh

[Anantha27 · Accepted solution]

Hi @mahesh009 
We can write a schedule item and business rule to close the incident after few days.
In the advanced tab you can write the script for autocloseincidents()
Using glide record hence you can close the incident.
Thank you

[Sai Krishna6147 · Accepted solution]

Hi @mahesh009 

we can use the schedule job and business rule to close the incident after few days.
in advanced tab you can write the script in schedule job

var gr = new GlideRecord('incident');
gr.addQuery('state', '!=', '6'); // Assuming '6' is the Closed state
gr.addQuery('sys_created_on', '<=', gs.daysAgo(30)); // Adjust the number of days
gr.query();
while (gr.next()) {
    gr.state = '6'; // Set to Closed
    gr.update();
}

Should my answer prove to be helpful, kindly mark it as such by clicking "Accept as Solution" and "Helpful."

Regards,

Venkata Sai Krishna