incedent

[mahesh009]

How can I create a custom field on the Incident form that automatically populates with the current user's name?

[Manikanta Kota · Accepted solution]

Hi @mahesh009 

1.Navigate to the Incident form.
2.Right-click on the form header and select Configure > Form Layout.
3.In the Form Layout, under the Available section, click on Create New Field ,field type  'String' .
4.in Client scripts create new onload script 

ex:

(function executeRule(current, previous /*null when async*/) {

var userName = gs.getUser().getDisplayName();

g_form.setValue('u_current_user', userName);
})(current, previous);

Should my answer prove to be helpful, kindly mark it as such by clicking "Accept as Solution" and "Helpful."

Regards,

Manikanta. Kota

[Anantha27 · Accepted solution]

Hi @mahesh009 

When we open the incident table, we can configure the form layout and create new custom field to the incident form.

And we can write a client script on the incident table onchange() to auto populate the field on the new field.

Thank you.

[Ramesh_143 · Accepted solution]

Hi @mahesh009 , 

To automatically populate the "assigned_to" field on the Incident form with the current user's name, you can either use a Business Rule or a Client Script.

Business Rule:

• Create a new Business Rule on the Incident table.
• Set the "When to run" condition to "Before Insert".
• In the script, assign the current user's name to the "assigned_to" field using current.assigned_to = gs.getUser().name;.

Client Script:

• Create a new Client Script on the Incident table.
• Set the "Type" to "OnLoad".
• In the script, set the value of the "assigned_to" field to the current user's name using g_form.setValue('assigned_to', g_user.name);.

Choose the method that best suits your requirements based on whether you need the field to be populated before or after the incident is saved. 
Regards,

Ramesh

[Sai Krishna6147 · Accepted solution]

Hi @mahesh009 

we can choose the method that best suits your requirements based on whether you need the field to be populated before or after the incident is saved. 

Business Rule:

• Create the custom field
• To populate the field Automatically, we have create business rule
• in adavanced tab ,add a script

if (current.u_current_user.nil()) { // Check if the field is empty
    current.u_current_user = gs.getUser().getName(); // Get current user's name
}

Client Script:

• Create a new Client Script on the Incident table.
• Set the "Type" to "OnLoad".
• In the script, set the value of the "assigned_to" field to the current user's name using 

g_form.setValue('assigned_to', g_user.name);

.

Should my answer prove to be helpful, kindly mark it as such by clicking "Accept as Solution" and "Helpful."

Regards,

Venkata Sai Krishna

[VishaalRanS · Accepted solution]

Hi @mahesh009 

You Can Add Client Script for Auto-Population:

To automatically populate this field with the current user's name, you need to create a client script:

• Navigate to System Definition > Client Scripts.
• Click on New to create a new client script.
• Fill out the form as follows:
• Name: Give it a descriptive name (e.g., "Auto-populate Current User").
• Table: Select Incident.
• Type: Choose onLoad.

In the script section, add the following code:

function onLoad() {                                                      // Get current user's name

var userName = g_user.getDisplayName();             // Set value to custom field

 g_form.setValue('u_current_user', userName);

}

Thanks, and Regards

Vishaal

Please mark this response as correct or helpful if it assisted you with your question.

[Sai Krishna6147 · Accepted solution]

Hi @mahesh009 

we can choose the method that best suits your requirements based on whether you need the field to be populated before or after the incident is saved. 

Business Rule:

• Create the custom field
• To populate the field Automatically, we have create business rule
• in adavanced tab ,add a script

if (current.u_current_user.nil()) { // Check if the field is empty
    current.u_current_user = gs.getUser().getName(); // Get current user's name
}

Client Script:

• Create a new Client Script on the Incident table.
• Set the "Type" to "OnLoad".
• In the script, set the value of the "assigned_to" field to the current user's name using 

g_form.setValue('assigned_to', g_user.name);

.

Should my answer prove to be helpful, kindly mark it as such by clicking "Accept as Solution" and "Helpful."

Regards,

Venkata Sai Krishna

[VishaalRanS · Accepted solution]

Hi @mahesh009 

You Can Add Client Script for Auto-Population:

To automatically populate this field with the current user's name, you need to create a client script:

• Navigate to System Definition > Client Scripts.
• Click on New to create a new client script.
• Fill out the form as follows:
• Name: Give it a descriptive name (e.g., "Auto-populate Current User").
• Table: Select Incident.
• Type: Choose onLoad.

In the script section, add the following code:

function onLoad() {                                                      // Get current user's name

var userName = g_user.getDisplayName();             // Set value to custom field

 g_form.setValue('u_current_user', userName);

}

Thanks, and Regards

Vishaal

Please mark this response as correct or helpful if it assisted you with your question.

[Aditya02 · Accepted solution]

Hi @mahesh009 ,

Refer these items to get your work done.., These can help you to find better Solution.

https://www.servicenow.com/community/developer-forum/autopopulate-user-details-onchange-of-user-name...

https://www.servicenow.com/community/developer-forum/how-can-i-populate-a-custom-field-created-by-te...

===================================***************=========================================

"If you found my answer helpful, please give it a like and mark it as the accepted solution. It helps others find the solution more easily and supports the community!"

Thanks & Regards,

Aditya

=====================================***********==========================================