Incident created through virtual assistant

tulasi8
Tera Contributor

yesterday

Hi Community,

 

When the incident was created through virtual assistant. Can they submit request without giving the mandatory fields? 

 

tulasi8_0-1765813981012.png

 

Regards,

Tulasi

 

 

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7 REPLIES 7

tulasi8
Tera Contributor
In response to Sandeep Rajput

yesterday

@Sandeep Rajput its not greyed out

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Sandeep Rajput
Tera Patron
Tera Patron
In response to tulasi8

yesterday

@tulasi8 Can you check if the fields are made mandatory via a client script or a UI Policy only and there is no data policy to back it up. If this is the case then the incidents may get created in such as case as there is no data policy to prevent incidents from getting created without filling the mandatory fields. 

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Dr Atul G- LNG
Tera Patron
Tera Patron
In response to tulasi8

yesterday

Log a now support case mate, if no BR/ CS is doing this.

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