Incident Management UAT Scripts for London release

[Kalpan1]

I am in the process of developing UAT script to test Incident Management module in SNOW for the upcoming London release. I was wondering if anyone has a test script that I can leverage and mold it to our need.

We do not have the Test Management module enabled in our version and will not be in near future. In the meantime, I am looking for some basic test cases/test steps for testing Incident Management module (i.e. Incident ticket lifecycle passing through various stages and behavior in ServiceNow), such as creating, managing, resolving tickets, SLA testing, System Notification testing, etc. This test script will be utilized for testing after every upgrade.

[sachin_namjoshi]

IF you have ATF enabled on your instance, then you can utilize OOB incident management test cases.

Regards,

Sachin

[Kalpan1]

Hi Sachin, thanks for your response. We do not have the Test Management module enabled in our version. I am planning to bring that up in the next iteration; however, it will take some time. In the mean time, I am looking for some basic test cases/test steps for Incident Management ticket management, such as creating, managing, resolving tickets, SLA testing, System Notification testing, etc.

[sachin_namjoshi]

You can enable ATF on your personal instance so that you get these test case templates for incident.

Also, check below for incident test cases.

Regards,

Sachin

[Kalpan1]

Thanks for helping Sachin. I do not have a personal instance and I, unfortunately being new to ServiceNow admin side, do not know what ATF means. Further, I did not find understand "check below for incident test cases". Were you trying to post a URL or something?