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Resolved! duplicate tag is generated in tag(Syetem definition-> tags) table

Hi,A tag is created with no owner and some label entries. It has a particular group specified.Now that tag is duplicated each day in tag table. Every day 3/4 tags are getting created with the same name in tag table(system definition->tags) and duplic...

anasuyaray by Kilo Expert
  • 1152 Views
  • 2 replies
  • 0 helpfuls

SCCM 2012 - Blank column headers were found

Hi all, we have done the SCCM2012 integration. So far so good. The scheduled import is every 4 hours. Unfortunately, it looks like when the Import is kicking off, that the MID Server is not ready for the Computer Identity call and gives me an error w...

Frank1975 by Kilo Guru
  • 1137 Views
  • 2 replies
  • 0 helpfuls

Resolved! How to create a incident widget with custom filter

Hi all,I need to create several widgets that display incidents filtered by region. The presets that I can add only filters by user and incident status but in that case the user it ´s the same for all regions.Thanks in advance

Annotations Breaks

How do you show line break while using Annotation, For example if I want to number static information on a form

msjoy by Kilo Expert
  • 2187 Views
  • 2 replies
  • 3 helpfuls

Transactions not being cancelled correctly

Hi,Was wondering if anyone has had an issue where a user may be using the instance as normal and then suddenly clicking on anything else stops working.If you open a new tab it just stays as a blank screen.This is due to the session appearing to still...

David Huang by Tera Contributor
  • 2193 Views
  • 1 replies
  • 0 helpfuls

how to debug business rule

hi every one,I am new in service now could any one let me know the best way to debug business rule in snow.

diwakar1 by Kilo Explorer
  • 6576 Views
  • 5 replies
  • 1 helpfuls

Resolved! Dates on Imports Disappearing

Has anyone experienced Dates not importing correctly.   I've tried this both with the typical import set/transform map and the new spiffy way to import in Dublin with the Excel template that is offered.   What happens is this:I have my original excel...

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KD8 by Tera Guru
  • 1938 Views
  • 4 replies
  • 3 helpfuls

Resolved! Excel import on field type currency

Hi all,I have a few currency fields in the expense line table and I am trying to import about 3k records. I get a java.lang.numberformatexception in the import for the currency fields and only 42 records are inserted before the transform crashes. I d...

Nate23 by Mega Guru
  • 3611 Views
  • 3 replies
  • 4 helpfuls

Resolved! How to recover deleted application with all modules

Hi aI deleted by mistake incident application, I got to restore from Deleted records but now appears without modules. (create new, etc ... )Is there any way to return to a previous point or restore it completely?Thanks in advance

CMDB CI Naming Convention (do you include version ID?)

We are exploring whether a CI should include the version as part of the name rather than keep it as a separate attribute.   Here's an example of why we are thinking about this:We have two supported versions of Tomcat in our estate.   One is Tomcat V4...

philmurray by Tera Contributor
  • 2634 Views
  • 4 replies
  • 2 helpfuls

Service Now Login federated Office 365 and Azure Active Directory

If we are logged in with SSO to service now we have to go to http:\\myapps.microsoft.com and click the service now icon.Thats fine for the internal IT guys, but our problem starts when another employee is sent a link to an incident.   Here is the vis...

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jhuston by Mega Contributor
  • 3194 Views
  • 3 replies
  • 1 helpfuls

Can someone help me a response SLA condition question?

I have a Response SLA set for my incidents that has a start, stop and pause conditions like below:   The incident only transitions to the Active state once an engineer has been assigned.     The Incident state is in New until the assignment of an eng...

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Resolved! Auto assigning an incident to a Service Desk Group, then forwarding

Incident Assingment - - Our current implementation has incidents being routed to an Assignment Group, via a lookup table, based on Category/Subcategory/Application. With the install of a brand new Service Desk, all incidents will route through our Se...

jmoorman by Tera Contributor
  • 1484 Views
  • 2 replies
  • 0 helpfuls