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Merged two update sets and now I'm in real trouble

I have two update sets in my DEV system (Let's call them "Update A" and "Update B").   They were created by two different developers but are part of the same release.   I decided that I would try to migrate "Update A" first and then "Update B".   Whe...

ewilks by Giga Expert
  • 1945 Views
  • 3 replies
  • 4 helpfuls

Resolved! Finding Multiple, Specific Change Requests

Hi all -Is there a way to do a search for a short list of change requests that don't follow a sequence?What I am trying to do is take a list of change requests that I have captured from a long report, sorted out the ones I do not need to monitor, and...

scottdw by Tera Contributor
  • 2815 Views
  • 7 replies
  • 3 helpfuls

Resolved! Stock Rules not sending email by default

[currently on Fuji Patch 10]My company is looking to start using Inventory Management, and I'm having an issue with the default Stock Rule functionality. According to the Wiki, I should be able to apply a stock rule with the "Vendor" Restocking Optio...

Resolved! REST API incident_sla is not accessible

Hi,I'm using REST API and not able to access some tables like incident_slaI have ACL rules.rest_service,web_service_adminRequest URL: https://abc.service-now.com/api/now/table/incident_sla?sysparm_limit=20<response><error><message>User Not Authorized...

gvikramg by Kilo Explorer
  • 3660 Views
  • 5 replies
  • 0 helpfuls

How to exclude signature attachments from tickets

Often users will reply to ticket related email threads.   If the users have attachments, pictures, etc embedded in their signatures these are replicated with each email reply causing unnecessary clutter and additional size.   Is there a way identify ...

rick_angel by Kilo Explorer
  • 3970 Views
  • 3 replies
  • 0 helpfuls

Resolved! How to obtain all attributes by CI classes

Hi there,is it possible to obtain all attributes by CI classes from ServiceNow out-of-the-box? If so, please advise of the process. I'd like to extract a spread sheet with a column for class and one for attributes.Cheers,Dean.

belsesame by Kilo Contributor
  • 2108 Views
  • 2 replies
  • 0 helpfuls

How can I skip updating a field on an import when action == update?

I have a Transform Map that uses change_request as its target table.  When the action on an import row is to "insert", I'd like to fill in the Requested by field.But if the action is "update" (revising an existing Change Request), I'd like to skip up...

tt-jtw by Kilo Expert
  • 4762 Views
  • 7 replies
  • 5 helpfuls

Where can I find deleted Incidents?

I used the ODBC connector to create a report of Incidents for March. We're doing some review of high priority Incidents, and have discovered 6 incidents that show up in the report that are no longer in the Incidents table, so it appears someone has d...

rlegters by Mega Expert
  • 4638 Views
  • 8 replies
  • 0 helpfuls

Resolved! Set Default Value AFTER record is created

Hello I am using the default value to assign an Asset Tag after a CI is created.I am using the script javascript:getNextObjNumberPadded()However, I need to set the asset tag ONLY if the computer is NOT virtual.So basically, the record needs to be cre...

Katie A by Mega Guru
  • 1546 Views
  • 1 replies
  • 1 helpfuls

Help defining Business Services and Service Offerings...

Hello,We're looking to move more towards a proper Business Service/Service Offering type of setup.   We've come up with the below list of Business Services which I'm 90% happy with.   Within each, we've began building out Service Offerings with BSM's...

scottatah by Giga Expert
  • 10393 Views
  • 4 replies
  • 11 helpfuls

Resolved! who is glide.maint

Please can some one explain/provide information on what glide.maint account is used for? how do i know which applications on my instance created out of plugin and which are custom apps

tshk by Giga Contributor
  • 4480 Views
  • 3 replies
  • 3 helpfuls