User is working on incident and he is trying to attach the knowledge articles which is related that incident issue. User having read access to that article. But here the problem is when the user trying to attach the knowledge article by using Related Search in the incident form, he is not getting that article. At the same another article which is similar to previous one, he can able to get in the Related Search.
Example:
1. Kb123456 able to get
2. Kb326182 not able to get
He is getting error message as no matching results found for kb326182
