Incident Survey should get triggered when incident is resolved

keval3
Tera Contributor

‎02-12-2022 04:22 AM

Hello All,

  1. Incident Survey should get triggered when incident is resolved

Please let me know how to do it

Regards

Keval

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Gunjan Kiratkar
Kilo Patron
Kilo Patron
In response to keval3

‎02-13-2022 06:01 AM

Hi @keval 

If you created a survey for the incident and provide the condition as mentioned above then you can resolve one of the incident and then go to your 'Ready to take' module under 'Survey Instance'.

find_real_file.png

There you can check if your survey appears in the list or not. This list shows surveys that are triggered but not yet completed.

 

Please mark my answer as helpful/correct if it resolves your query.

 

Regards,

Gunjan Kiratkar

Consultant - ServiceNow, Cloudaction

Rising Star 2022


Please Mark My Response as Correct/Helpful based on Impact
Regards,
Gunjan Kiratkar
2X ServiceNow MVP
Community Rising Star 2022
Youtube : ServiceNow Guy
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shloke04
Kilo Patron
In response to keval3

‎02-13-2022 07:35 AM

Hi Keval,

Did you try the solution proposed by me. There is OOB functionality which can be re used here and you do not need to configure anything custom here.

 

Let me know if you are stuck some where.

Regards,

Shloke

Hope this helps. Please mark the answer as correct/helpful based on impact.

Regards,
Shloke
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