Resolved! How to add "additional comments" field to approval email notification
Need to add "additional comments" field to approval email notification. How can this be achieved? Thank you.
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Please Post Workflow interview Questions?
Please Post Workflow Interview Questions?
Resolved! Attachment widget not uploading file
Hi All,I have created an attachment widget to use it as a variable in a catalog item. We are able to select the file but the file upload is not happening.Can anyone help me to identoiy the issue?HTML<div id="sc_cat_item" > ...
How to Avoid Duplicate Copy Attachment from Facilities Request to Facilities Task
Hello, I need to copy attachment from Facilities Request (parent) to Facilities Task (child). I created a business rules on async for Insert and Update in Table Facilities Request Task with script GlideSysAttachment.copy('facilities_request', current...
Resolved! I want insert hyperlink of a catalog item in notification through mail script in Servicenow.How to proceed further on this
I want insert hyperlink of a catalog item in notification through mail script in Servicenow.How to proceed further on this
Display "User ID" instead of "User Name" in the catalog item variable that refers to sys_user table
Hi Team, In the catalog item form, I have a variable that refers to sys_user table. On selecting any user the display value comes out to be the user's name (see below screenshot). Requirement: Instead of the user's name, I need to display the ...
To limit Short description length to 80 characters
Hi, I have got a requirement wherein the short description field in Incident form should be limited to 80 characters. User who is typing should be able to type only 80 characters and when he/she types the 81st character, an error message should be ...
Submit a Record Producer from Run Script action on Workflow
We have a catalog item (CI) for report requests. A question on this CI asks if the report is to contain HR data. If the answer to the HR question is yes, we have been asked to create a new HR case concurrent with the resulting RITM. In addition, we...
Resolved! Is it possible to update the fields value based on other fields value change using onCellEdit() client script?
Hi all, I have i doubt, can we change the value of some field based on other field value change using oncellEdit() client script? For example, if i change the value in short description, can i add old short description to description.. such kind of s...
Missing Flow as an option in my Process Engine Tab for a Service Catalog Item
I am trying to associate a service catalog item to a flow and my only choices under the Process Engine tab is Workflow and Execution Plan. Only one person in my development group has "Flow" available to them in their developer instance. I do not have...
How to auto populate the First Name, last name and email of the user in the service catalog
Hi Team, Any one can explain the, How to Populate First Name, Last Name and email address in catalog form from user table. Actually I am new to scripting, I create catalog item and created variable name FullnameI( referance field Sys_user table) a...
Service Catalog Templates?
I am wondering if anyone has seen any templates that can be used from a business analyst perspective to provide to business units to give them a template to complete when working to build service catalog items or something along those lines.
Resolved! How to change the Service Portal Order guide widget options
Hi All, We have an issue where we're using a depreciated SC Order Guide widget which does not include the attachment option. We have a newer version of this widget that not only includes the attachment option but also seems to break up the order guid...
Resolved! approval person name on the portal
I am trying to add the person's name beside the waiting for approval on the service portal page like " Waiting for Approval: Nihanth Allada" I tried to do some enhancements on the Request Item Workflow Stages. But nothing seems to work out for me
CMDB CI status is set to numeric value
Hi All - We have been noticing a lot of our CIs in CMDB have numeric value in the Status field. Instead of "Installed" it is showing as "(7)". Kindly refer to attached screenshot. Would you know any possible reason this could happen? Appreciate the...