ServiceNow Ebonding Spoke
Hi, Can we create Problem and Change records also in another Instance using Ebonding Spoke Or is it only Incident creation? Can anyone clarify it please.
Forum Posts
Oracle database servicenow integration
1. What are the different ways we can achieve Servicenow to Oracle Database integration (mainly run specific queries) ? 2. What are the best practices recommendations for the same.
Resolved! How to use Substring method in Inbound Action
Hi Team, I have to use Substring function to extract order number from subject of incoming email in Inbound action of type "Record". When to run of type "Reply". Below is the scrip I wrote to extract order number: email var sub=email.subject.toString...
Any definitions for each of the statuses in the phases of a service/service offering
Hi all, Can anyone point to definitions of each of the statuses within each of the phases of a service/service offering? For example, Pipeline has a number of statuses, and so does Catalog, but I can't find any definitions for each of these statuses,...
Resolved! Flow Designer - Error "is not a valid record"
I have an issue where I get a flow to work properly, then it fails with an error "is not a valid record". Once it fails, the only way to resolve the issue is to copy it to a new flow. Has anyone seen this before? Thank you in advance! Screenshots b...
Resolved! How to verify TLS 1.2 for Integration endpoints? From the Browser I can see TLS 1.2 Connection secure.
Hi, From my browser I can see that it is using TLS 1.2 How to check if your MID Server and integrations are compliant with the TLS 1.2 requirement as per the recent communication sent out - Support and Troubleshooting (servicenow.com) - I found t...
Resolved! Inbound email action parsing to incident table
Hi, I'm hoping someone with good scripting skills can help me -- I will be able to test this and resolve it myself shortly, I'm sure...but unfortunately I don't have access to my test environment right now. I am trying to write an inbound email actio...
Resolved! Is "com.snc.walkup" Walk up experience free?
Is "com.snc.walkup" Walk up experience free?
Resolved! Finding event trigger
I have a Business rule which is triggering an event, but not sure what script the event is triggering. Would like to know the ways to find.
After editing data is not getting saved.
Hello Experts, For one read only field edit access is given to a particular user group and now when the group member edit that field, the new value is not getting saved after clicking on save button instead of that previous value is showing. Here I h...
Resolved! Set KB Workflow State to certain value through Business Rule/script impossible?
Hi there,Through a SelfServicePortal (SSP) form ("Record Producer"), I want to create or edit an Knowledge Article.Creating one works, although the Workflow State keeps being "Draft"; it won't become "Published".I have tried several options to solve ...
Resolved! Is it possible to share Templates as an ITIL user?
Hey, I have the task to make it possible for itil users to share their created templates. So far I just found out that a user in general needs to be a member of the template_editor role to be able to create a template. But this is not enough to shar...
Before Query Business Rule on Parent Table Only
Question: Is it possible to write a "Before \ Query" Business Rule that does not run on a child table?For instance, I want to create a new "u_incident2" table which extends the incident table and then write a Business Rule that will only run on the i...
Dot walking on a record producer
Hi All, I have created a record producer in my PDI and I am trying to populate the CI field on an incident record by grabbing the information form the asset table. Is it possible to dot walk from the record producer or do I have to use a script inc...
How can we restrict users to create P1 and P2 incident , We want only service desk should have ability to create P1 and P2 tickets
How can we restrict users to create P1 and P2 incident with less complexity , We want only service desk should have ability to create P1 and P2 tickets
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