we have this code in the server script of a widget. This will do - when a approver rejects the request he will type some message and this is assigned to work notes and comments. But the issue is sometimes(may be like once in 10), work notes and com...
HI all, I need to add SLA field to the incident and task_Sla tables . I tried by adding sla field to Task_sla but it's not showing anything. Any solution. thank you
Hi, How to get the number of open tickets assigned to the current assignment group and have to display a message like-"The assignment group has (this number of)tickets open"? Regards, Akhil
I have a requested item that has a requested for variable. It's set to default to one certain user because no others are able to access this catalog item. The problem i'm having is the request summary screen is defaulting to ME after I submit the r...
Hi, Has anyone ever done integration with dynatrace application? I've an issue connection. I've done integration following this guide : https://www.dynatrace.com/support/help/setup-and-configuration/integrations/third-party-integrations/problem-notif...
Hi, We have a feature, if the users sends an email to ServiceNow, then automatically incident ticket will be created. But some of these incidents will be managed as Catalog Task instead (i.e we want to convert it to Service request) Regards, RajakS...
Hello All,I have written a catalog client script and script include nut getting an error message.There is a JavaScript error in your browser console Unhandled exception in GlideAjax in Service Portal Please let me know how can I solve this. Client sc...
HI all how can we change or add fields in the reports list view and how can we sort based on assignmnet group. here i have a requirement that i want to sent multiple reports in one mail that i was done only thing is i want to change or add some fiel...
I am planning to include this functionality of automatic routing of incidents in agent workspace . Please help me with the below question Advanced Work Assignment for Incidents com.snc.incident.awa is part of ITSM Standard or Professional?
Can anyone please help on the below requirement. I have date field variable named assignment date. Another date field variable is expiration date. Users should be able to select the expiration date between today's date to assignment date + 6months.Th...
Hi All, I am using Catalog: ABC Variable: Please Attached CSR Type - Attachment Requirement: How to only mandatory Attachment .csr file
How to set the user criteria to us users only? I have a catalog item I want to be visible only to users in the US and there's no group containing all US users.
I just implemented SSO authentication. Now when my itil users (agents) open the welcome page, they are presented wtih this screen: Local Login URL: https://xxxxxx.service-now.com/login_locate_sso.do# I want them to use the "External Login" metho...
How to change this background as normal description like. ( without white color). I should get as attached image with Announcements also.
Group approval is rejected ,then am setting the connect to trigger new approval via workflow ,but approval record state is still rejected state, I see group approval record is updated as requested. I want to be set approval record state as request...
