Looking for a template to import hardware assets
I'm looking for a Excel template to us to import Hardware Asset data
Forum Posts
Resolved! Make comments left by a requester visible a request item's tasks
Hi, I've two requirements to complete:1 - push comments left in catalogue tasks to the request item so a requester can view them from the self service portal, and2 - push comments left by the requester back into the associated catalougue tasks. Using...
Resolved! Variable Values Not Saving
Hello All, On our Service Portal, when you click on the edit icon to modify a catalog item in the Cart, the values are not being saved. This is happening to two "select box" variables. Any idea why this is happening and how to resolve? Thank you.
Resolved! Receiving popup 'Changes you made may not be saved' even when no changes are made
Receiving the below popup while accessing a task (even when no changes are made to the task) in a catalog item. Interestingly receiving this popup only for a specific catalog item. Other catalog items are working fine. Tried it in multiple browsers...
What is meant by masking and unmasking in ACL configuration window?
What is meant by masking and unmasking in ACL configuration window?
Resolved! Delivery Information and Special instructions
dumb question: on the two step popup for Service Catalog requests (in this case from Service Portal) there are a few fields available to be edited: Requested For, Delivery Information and Special instructions. where does Delivery Information ...
Resolved! How to make Reject comments mandatory for approval records in service portal
Hi All, We have a requirement to make reject comments mandatory in Service portal. In Approvals page(below screen shot) when user clicks on Reject button it should popup a window to capture reject reason/comments. Please let me know if there is any ...
Resolved! ReferenceError: task is not defined
I'm learning atf in snow . I created a atf test for iPhone 6s catalog in my personal instance .The test fails with the reference error while testing opening catalog task . Anyone faced the same issue and please provide solution to solve this issue. ...
Resolved! How to add a new font or import font into servicenow
Hi, How to add a new font or import font into servicenow?? Bascially under notifications..we want to select new Font. Thanks, Vaishnavi
Restricting a related list
I have a related list on the Incident form that shows all the active incidents for the same company. This is for an MSP, and the list can be very long. I currently restrict the list to those created within the last 7 days, but I would like to restric...
Resolved! How to change to "Default" view by default
Hi All, How do i make the screenshot below "Default View" by default? I changed the view name in the module but nothing changed. Thanks for your help.
Resolved! Calling a workflow from Flow Designer but workflow is not showing up in the search field
I am trying to call a workflow from a Flow Designer flow logic. However the workflow I want to call is not showing up in the search field. I've done this once before and it worked fine... Thoughts?
Resolved! Remove attachment from a change request
Hello All, I am having difficulties removing iCalendar attachments from a Change Request. I am aware of community post: Removing attachments using GlideSysAttachment I may be using this wrong in a business rule. var attach = new GlideSysAttachment();...
Resolved! Relating Requested Items To Change Requests
Is there a way to relate one requested item to multiple change requests? Currently I can relate one requested item to a change, however, when I relate the same requested item to another change it removes the link to the old change and only shows the ...
Anyone tried to extend the Asset Hardware table (alm_hardware)??
Has anyone tried to extend the asset hardware table? If so what where your reason?