Incident

Bhavani1995
Tera Contributor

As an Incident Manager

I want to display the Additional Comments section on the Incident Management and Service Operations Workspace forms

So that Callers and Affected Users can view those comments in Purple Gateway

 

5 REPLIES 5

SumanthDosapati
Mega Sage
Mega Sage

@Bhavani1995 

You can configure Activity Stream in workspace for that.

Follow this docs link.

 

Accept the solution and mark as helpful if it does, to benefit future readers.
Regards,
Sumanth

Dr Atul G- LNG
Tera Patron
Tera Patron

Hi @Bhavani1995 

It is already available out of the box on the form and WS. Where would you like to display this?"

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If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

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This should be displayed when state is canceled

It is already there, please share some screenshot.

*************************************************************************************************************
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

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