Incident

Bhavani1995
Tera Contributor

‎05-13-2025 05:03 AM

As an Incident Manager

I want to display the Additional Comments section on the Incident Management and Service Operations Workspace forms

So that Callers and Affected Users can view those comments in Purple Gateway

 

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5 REPLIES 5

SumanthDosapati
Mega Sage
Mega Sage

‎05-13-2025 06:46 AM

@Bhavani1995 

You can configure Activity Stream in workspace for that.

Follow this docs link.

 

Accept the solution and mark as helpful if it does, to benefit future readers.
Regards,
Sumanth

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Dr Atul G- LNG
Tera Patron
Tera Patron

‎05-13-2025 06:55 AM

Hi @Bhavani1995 

It is already available out of the box on the form and WS. Where would you like to display this?"

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Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
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Bhavani1995
Tera Contributor
In response to Dr Atul G- LNG

‎05-15-2025 06:11 AM

This should be displayed when state is canceled

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Dr Atul G- LNG
Tera Patron
Tera Patron
In response to Bhavani1995

‎05-15-2025 08:31 AM

It is already there, please share some screenshot.

*************************************************************************************************************
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

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