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05-13-2025 05:03 AM
As an Incident Manager
I want to display the Additional Comments section on the Incident Management and Service Operations Workspace forms
So that Callers and Affected Users can view those comments in Purple Gateway

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05-13-2025 06:46 AM
You can configure Activity Stream in workspace for that.
Follow this docs link.
Accept the solution and mark as helpful if it does, to benefit future readers.
Regards,
Sumanth
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05-13-2025 06:55 AM
Hi @Bhavani1995
It is already available out of the box on the form and WS. Where would you like to display this?"
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.
Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]
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05-15-2025 06:11 AM
This should be displayed when state is canceled
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05-15-2025 08:31 AM
It is already there, please share some screenshot.
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.
Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]
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