Services and Operations of IT has been struggling in keeping up with technical debt and tracking performance of teams has been hardly keeping up with the agreed standards and contracts.
Hard to control CSAT scores with critical and important task and lost on where to start.
No visibility at all on where to improve, prioritize and focus on what is urgent.
With Service Level Management your IT team can centrally have full visibility of the customers expectations giving you full control of your service agreements.
The ability to prioritize task, check status escalate to the correct persona, gauge performance ensuring that agreed service levels are reached or exceeded.
A very easy to use out of the box solution of the ServiceNow platform that enables IT leaders to look good with their superiors. Further improving customer satisfaction, increase in business performance and agent productivity.
Let me demonstrate this in a video recording.
Please mark a thumbs up if you find it helpful.
