Install Status is Installed

[Sarah Bouil]

Hi,

I am trying to create a cmdb_ci_service record but the Install Status is Installed always even if I selected the Install Status is In Stock while submitting the catalog request.

What could be the issue?

[Community Alums]

Hi @Sarah Bouil ,

Please follow this KB:

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0863733