MTTR (Mean Time to Resolution) Reporting
Folks I am looking for an effective MTTR report users may have created. If anyone has one and can provide me the method/fields I'd be extremely grateful. Peter
Forum Posts
Resolved! Send email notification when incident is assigned to group
I am very green to Service Now. I recently started a company that has Service Now, but they are not using it to its full potential. I have volunteered to own it and improve on how it is currently used. I imagine I will have more questions in ...
Incident States
We are taking a look at our incident states and we were looking at the new incident state model in Helsinki and doing some analysis on if we should move to that or not. When we started off we added several extra incident states to incident, and I ...
URL Link to Tickets by Ticket Number
I am trying to figure out if there is a simpler way to form a URL to a specific ticket. I know that for a given ticket, if I know the sys_id of a ticket, I can query using the following URL: https://myinstance.servoce-now.com/incident.do?sys_id=46a8e...
Is there any way to see failed login attempts?
I have users complaining that they can't log in. I would like to verify that they are using the correct credentials. Of course I could just ask them, but I was curious if I could see this information on the system...