Instance Data Replication

[Akshay35]

Hi Team,

The instance data replication feature and assess how we can use it to transfer all ticket data (such as CMDB, incidents, changes, and service requests) from customer current instance to our Dev instance. The main points to clarify are:

1. Can we specify which data to transfer based on filter conditions and selected columns?
2. How should we set it up for related tables, like incident attachments and activity history? Another example would be RITM, REQ, and Catalog Tasks.
3. Is it possible to configure it to fetch data created or updated within a specific date range?

Note: In case if we want to do POC using IDR (Instance data replication), what is the name of the plugin and how we can enable this in our PDI to test the IDR features between producer and consumer instance.

Please help me with above queries in case similar kind of data migration activity has been accomplished or along with any relevant documents, community links, or articles that explain the process and steps involved. Any suggestions put together by community users would be more appreciated.

Thanks,

Akshay Giradkar

[Ankur Bawiskar]

@Akshay35 

it's a paid plugin so I doubt you can do POC in PDI

check these links

Instance Data Replication (IDR) FAQ 

ServiceNow Data Replication – A Step-by-Step Guide 

Instance Data Replication 

If my response helped please mark it correct and close the thread so that it benefits future readers.

[Akshay35]

Hi @Ankur Bawiskar - Thanks for your input.

Can attachments or sys_sudit or system fields can be passed using IDR feature?

Thanks,

Akshay

[Ankur Bawiskar · Accepted solution]

@Akshay35 

I won't recommend doing a sync on system fields.

Please check the docs or faqs if those are supported.

If my response helped please mark it correct and close the thread so that it benefits future readers.

[Akshay35]

Thanks @Ankur Bawiskar. I appreciate your quick help here. Insightful Information.