Integration methods for Servicenow Confluence integration

[RahulRAJAS]

Hi all,

Can anyone suggest what are the Integration methods for Servicenow Confluence integration?
Paid or free, 3rd party tools, integrationhub or REST API any method and also suggest which is best?


Thank you.

[RahulRAJAS]

Accessing Knowledge articles from Virtual agent is the main requirement.

[JavierPM]

Hi @RahulRAJAS, I'm the community manager at Exalate.

If your KB is in Confluence, and you need ServiceNow’s Virtual Agent to access those articles, it gets a bit tricky. There is no native connector between Virtual Agent and Confluence, so you would need a custom integration using REST APIs. This would allow you to search Confluence content and display it inside the Virtual Agent flow.

I believe there are also some integration tools, for example:

https://store.servicenow.com/store/app/c5ab6faa1b246a50a85b16db234bcb45

This demo of the tool might also help https://www.youtube.com/watch?v=pBe72HIerPI

Also, check this documentation:

https://www.servicenow.com/docs/bundle/yokohama-it-asset-management/page/product/software-asset-mana... 

Good luck with the integration!