integration of SNOW incident with Azure Devops

[17samal17]

Hi all,

I am new to integration. Our client have one requirements

Enable bidirectional sync between SNOW records +ADO allow for-

1)Creation of an ADO task directly from a SNOW record, without needing to duplicate the effort between both system.

2)Bi-directional sync of worknotes between both system.

3)Bi-directional sync of attachments(add/remove) between both system.

4)Bi-directional sync of workflow between both system.(workflow mapping of record status between both system).

Client want to do this integration through Spoke not with any scripting  or any third party tool. so any one please help me out how to get this done through spoke and flow designer. 

@Ankur Bawiskar 

[Abbas_5]

Hello @17samal17,

Please refer to the below link:
https://www.servicenow.com/community/developer-forum/servicenow-integration-with-azure-devops/m-p/25...

If it is helpful, please mark it as helpful and accept the correct solution. In future, it might be helpful to someone to refer to this solution.

Thanks & Regards,

Abbas Shaik

[Vishal36]

Hi @17samal17, 

Here is the documentation link to help you sync between ServiceNow and ADO through Spoke & Flow Designer.

Later, if you would like a GUI-based synchronization without scripting, you can use the free Community Edition of OpsHub's  integration tool. It offers reliable and predictable outcomes to meet complex data integration needs.

Integrating ServiceNow with ADO is a simple and straightforward process. You can easily synchronize comments, work notes, attachments/inline images, and more, with conflict resolution and data format retention.

You may refer to ServiceNow – ADO integration documentation and video to learn how OpsHub Integration Manager (OIM) facilitates a bidirectional integration between ServiceNow and Azure DevOps.

Thanks, 

Vishal

[dhirennotani]

Hi @17samal17 ,

Thanks for posting your question here!

For integrating ADO and SNOW I would recommend you to try out a completely decentralized and bi-directional integration solution like Exalate.

It provides you a Groovy based scripting engine which is very flexible and customizable. You can sync any information from the ticket (including system and custom fields).

The only challenge here is that it is script based, so if you don't find any suitable solution you may wanna checkout Exalate as it provides you a 30 day free trial.

Thanks