Integration with Cisco Contact Center

rvancamp
Kilo Explorer

‎06-13-2012 12:08 PM

We are implementing Service-Now and have been told by our Cisco Phone rep that Cisco Unified Contact Center Express 8.5 will not integrate with SN.
We would like to see an incident form populated with Cisco caller information from the call and SN.
Has anyone been able to make this happen with our version of Cisco Contact Center?

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Ravi Jain1
Kilo Explorer

‎01-19-2021 04:54 AM

Hi guys,


Replying too late but yes you can integrate you Cisco Agent Desktop and CTI connector with ServiceNow with NovelVox solution. NovelVox offer seamless integration for Cisco contact center with over 60 3rd party application.

Please check the below urls if they help:

https://www.novelvox.com/integrations/servicenow-cisco-finesse-agent-desktop/

https://www.novelvox.com/integrations/servicenow-cisco-cti-connector/

 

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