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Resolved! How to limit concurrent session by user?

Hi. There's a problem on my Service Now application. Some users can't access the platform using two different browsers at the same time. But it doesn't happen to all the other people. I knew you can limit the sessions a user can have, but where can I...

Twilio Integration

Hi! I hope this is the correct forum to post in. I apologize if it is not.  I'm still now to Community, so please bear with me. I'm trying to integrate my company's Twilio with one of our SN instances. I'm am very happy with my IVR flow in Twilio, bu...

PumpWerks by Tera Expert
  • 5270 Views
  • 4 replies
  • 1 helpfuls

Highlight VIP Caller and Legal Hold Caller

We currently have incident, request, requested item and sctask setup to highlight the caller if they are flagged as VIP.We have a need to also highlight the caller if they are on legal hold.I was able to get legal hold working for incident and reques...

Related Incidents tab in Incident table

Want a Related List tab in Incident table to store all related incident records (Not Parent/child relation but a Many-TO-Many Relationship) where we can edit the tab to add/remove relationship.

Resolved! Currency value not displaying 8 digit total sum

I am displaying total of multiple values in one currency field. But when sum is 8 digits it's showing something like 6.072 When the actual total of values is 60,701,831Attaching a screenshot for referenceCould someone please explain this behavior? Do...

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Harshada3 by Tera Expert
  • 935 Views
  • 11 replies
  • 0 helpfuls

Orphan CI's using Orphan rule in CMDB health

hi all, how are you using the orphan ci rule in servicenow for CMDB health and what are the definitions that you have used for different classes? what is the remediation action taken if a CI is determined as an orphan?

Resolved! how to hide embedded list

Hello, can you help me.I want to hide embedded list on the form about 運用作業日付s embedded list, when run the type of change to monthly .  I want to client script for implementation it ?   

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chunn by Tera Expert
  • 1332 Views
  • 12 replies
  • 2 helpfuls

Where is the Major Incident Post Incident Review report stored?

Hello,We are in the process of implementing Major Incident Management and have a question about the Post Incident Review Report.  Are the reports stored in one location or table in ServiceNow or do you have to look at each individual major incident t...

gjz by Mega Sage
  • 808 Views
  • 1 replies
  • 1 helpfuls

LDAP - Manager field not getting populated

I have a new LDAP setup and the managers have never correctly loaded in.  One of our folks noticed that the incoming 'manager' field was being truncated...so he increased the default char size of the ldap_import table manager field to 160.  Manager i...

ericroberts by Tera Contributor
  • 5347 Views
  • 18 replies
  • 9 helpfuls

How to get all custom configurations of a SN product

Hello guysI want to get all custom configurations linked to the ITMS product, like for the incident table or problems and other. I can retrieve from a table give for example the incident script client but I can't find a way to retrieve at the same ti...

Community Alums by Community Alums  
  • 1125 Views
  • 4 replies
  • 2 helpfuls

Resolved! Show the list of incidents raised in the Notification

Hi All, Requirement : A notification needs to be triggered when ever a automation case gets created, this table is a custom table which extends the task table and it should be below format.Dear Requestor,Your Case has been opened: <Automation number>...

Nagashree5 by Tera Contributor
  • 1191 Views
  • 17 replies
  • 4 helpfuls