integration with datadog

karan15
Tera Contributor

‎07-19-2022 06:39 PM

HI All , 

Am trying to integrate datadog with service now by following this article here >>>https://docs.datadoghq.com/integrations/servicenow/<<<

 

however it asks to upload the XML file to service now but when i tried , servicenow accepts only xls format 

 

anyone else has successfully integrated datadog with snow ? and using it for inc creation etc ?

Preview file
14 KB
0 Helpfuls
  • 2,110 Views
9 REPLIES 9

Tony Chatfield1
Kilo Patron

‎07-19-2022 07:05 PM

Hi, you must be an admin user to load XML files and XML files are loaded by a list view header menu, not the file import menu - which I think you used?
It doesn't matter which table list view you use for your XML import as the destination table is defined within each record in the xml file.

If the xml file is an update set,
once it is loaded you will need to go to retrieved update-sets and  preview, then commit the update-set for the records to be applied to your instance.

 

find_real_file.png

 

find_real_file.png

Preview file
58 KB
Preview file
93 KB

karan15
Tera Contributor
In response to Tony Chatfield1

‎07-20-2022 08:21 PM

thanks , i have followed steps and uploaded xml file , what should I do next in service now to enable datadog integration ?

Preview file
37 KB
0 Helpfuls

karan15
Tera Contributor
In response to Tony Chatfield1

‎08-08-2022 05:40 PM

thanks , can i know next steps to integrate datadog with service now ?

0 Helpfuls

Steve Kato
Giga Contributor
In response to Tony Chatfield1

‎07-30-2024 09:39 AM

I am trying to integrate ServiceNow to Datadog as well. I get the message "There are issues in your ServiceNow configuration. User does not have 'x_datad_datadog.user' role for instance <instance>." on the Datadog side, but I am told that the user does have the x_datad_datadog.user role. Any hints?