Interaction wrap up with ITSM

RonaldM63512066
Tera Contributor

‎08-05-2025 06:06 AM

Hello, 

 

I am trying to use the Interaction Wrap up feature with the ITSM module.  I have configured the Wrap up function but cannot get the wrap up window to show up on the SOW. 

 

Any ideas? 

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Marina Leksina
Tera Contributor

a week ago

Hi Ronald, you need to configure Wrap up codes and add them to the wrap up configuration, then wrap up will pop up on the interaction. 

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