Interceptor cases are not showing in workspace

Sivaprasath
Tera Contributor

Hello! I have created few custom case types in Interceptor for when you are going to create a new case in sourcing request, according to the type of case that is necessary to create the case will direct the workspace to a form that is related to a particular table.

Sivaprasath_0-1701278787867.png

above one is from Procurement Workspace,

but its showing in normal form like below

Sivaprasath_2-1701279180876.pngSivaprasath_3-1701279211525.png

 

However, I have not managed to see this reflected in the Procurement Workspace, I mean when from the Procurement Workspace you click on the New button, it does not showing case types. 

But in PDI, when I create one custom case and it's showing in Procurement workspace.

Sivaprasath_1-1701278919484.png

the above one is from PDI and the case highlighted in yellow is created. 

I tried in many way to find out the solution. Could anyone guide me on how to do it? I would be very grateful

1 REPLY 1

Sandeep Rajput
Tera Patron
Tera Patron

@Sivaprasath  Please refer to this thread https://www.servicenow.com/community/developer-forum/how-to-work-with-an-interceptor-in-agent-worksp... and see if it addresses your issue.

 

Also the first screenshot you shared is from the legacy workspace and the one you shared from your PDI is from the configurable workspace.