Percentages in Next Experience “Trend by time” column show per‑series/overall denominator

OliviaP
Tera Contributor

Core reports showing correct percentages and converted next experience is incorrent 

  1. Create a Column report in Next Experience
  2. Trend by: Closed; Aggregation period: Month; Multiple series by Result/State
  3. Enable Data labels: Percentage
  4. Observe: Backed out=6 shows ~7.06%; Successful=438 shows ~7.30% in a month where Core shows ~1.33% and ~97.33%
  • Expected: Percent per month (value ÷ that month’s total across all series)
  • Actual: Percent appears to be value ÷ series total across the entire date range
  • Impact: Misleading KPIs on workspace dashboards; users draw incorrect conclusions

 

 

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