Is client scripts, UI policies etc supported in Agent Workspace

Rolf Nyhus · ‎05-27-2019

Does anyone know if there is support for client scripts, UI policies etc in Agent Workspace?

E.g. I have an onchange client script that automatically populates Business Service based on chosen Service Offering. This works fine in normal Incident form view. However, in Agent Workspace there is no update to Business Service when I select a Service Offering.

Rolf Nyhus · ‎05-28-2019

Hi Göran,

Yes, I tried to do a fast fix using GR instead of GA. Looks like you're right about GR not being supported client side in the Workspace. I converted to GA and now it works.

Thanks for your help!

Just another question, a bit on a tangent, do you know if there is a way to get form sections to appear as tabs in the workspace? The "Details" tab quickly becomes very lenghty...

Rolf

View solution in original post

gneve · ‎09-05-2019

Hi Rolf,

As of New York, we do not support the equivalent of Tabbed forms in Agent Workspace. That being said, we are investigating how we can improve form navigation in the cases where the form is lengthy.

Regards,

Gerrit

The SN Nerd · ‎09-05-2019

It is unclear exactly what g_form API is and isn't supported in Agent Workspace.

I wonder if anyone has a list of what doesn't work? I've heard some people have had challenges with UI Pages and Dialog boxes.

ServiceNow Nerd
ServiceNow Developer MVP 2020-2022
ServiceNow Community MVP 2019-2022