Hello All ,I have a requirement where in my Incident form there are two drop down fields - Impact and Urgencyin Impact the options are : 1 - widespread , 2 - significant , 3 - moderate , 4 - contained , 5 - isolatedand in Urgency we have option : Hig...
hey everyone,Just wondering if I can change the names of these "Stages" (below) without affecting current workflows and how can i edit the stages?.
Hi , Trigger email notification when an attachment is added to an incident working fine but unable send with this body 1. Attachment by: Person that attached.2. Attachment Date: [Date/Time]3. You can view the attachment by clicking the link below. ...
Hi, i want to hide two empty fields Expedite demand and Expedite justification in (pm_project )project table which are reflected from (dmn_demand ) demand table.This is project which is created from demand form. This is the demand form. if the field...
How do I insert Canned responses in the Comments and Work Notes field in the Service Operation Workspace?
Hi, Can a knowledge admin create or modify knowledge notifications ? I have many notifications that are already active for our Knowledge management process and I would like to make changes to some of them. What role is required and can the role be gr...
Hi, "itil" license role is added to some assignment groups. Earlier there is a "custom role(ITBM roles)" added in "itil" role.Now I have removed that custom roles from "itil" license. So shouldn't the role be removed from the Groups and Users as well...
I have created a Catalog item but it is not showing on the portal page and has given no user criteria. Can anyone help me on this.
Hey Folks, I've got kind of a weird question, but most of you will probably find it interesting. This is about Active / Inactive & Locked out users.So as you're probably aware, there is a Business Rule that prevents standard users from seeing deact...
Hi,i have created a scheduled job for cmdb_ci_certificate table. The main objective is based on the valid to date i have to send notification to application PO and managed by group. In the certificate records based on the relationship server, the rel...
Hi Team,I have a requirement, where I have to exclude sub OUs from LDAP import and get the information directly from parent OU, filter condition '(&(objectClass=group)(!(OU=ABC))(!(OU=XYZ)))' doesn't seem to work, can I get any help on this? Thanks ...
i plan to create a SP widget with Chatgpt integrate where the user enters the serial number of the laptop and it will pull out all the ticket and provide summaries the ticket and provide recommendation <!-- Widget HTML --><div class="incident-widget"...
Looking for ideas on report certification so we can verify reports are being created consistently across our user base. I know that the PA dashboard table has a certification component but these would be non- data analytic reports being shared out in...
Hi Folks , I am trying to trigger a notification with below body content , could you please help me on this 1 . You can view the attachment by clicking the link 2 . *[link should take them to the incident.] Created Event(incident table) , notifi...
Hi,How can we validate whether the attachment is PDF attachment or Image attachment or excel file or any screenshot. I want the user will have option select only Excel file not the image for some requests/incidents i want the user will upload only PD...
