Hi,Please help me based on the issue type KB articles will display it in the portal. Please find the below mentioned Screenshot for your reference. Please help me out where i have configured this one.I have configured this one very long back not abl...
Hi, I am reading Docs to learn ITSM application and found that users with change_manager role can make some changes.Example:Approval DefinitionAutomatic change conflict detectionStandard change templatePredefined transition condition typeDoes this me...
Hi team,We have a requirement for preparing servicenow dashboard showing data related to SLA of incidents in a weekly manner.The sample of the required output is as attached. Can you please help me in achieving it as it has to be built on incident an...
hi this is my script (function executeRule(current, previous /*null when async*/) { var parser = new sn_impex.GlideExcelParser(); var attachment = new GlideSysAttachment(); // use attachment sys id of an excel file var attachmentStream...
Hi All, We have requirement to sync user data .we need to synch data PROD TO Lower instance once in every day. if new user created or updated, we need to do this through integration only, Please suggest. Thank you all.Varma
Can we configure SLAs and advanced work assignment together? Yes or NO How its going to work if we do both together? any impact? any considerations we need to consider?
I have added an image scale type of 5 emojis in survey as such below, but the emojis are not showing in single row instead they are showing up in 2 row in service portal. Could any one help how to resolve this, I would like to show the 5 emojis in si...
Hi, I have 2 set of users let's say A and B who are part of same group. They are also going to have ITIL access. They don't want to expose their Incidents to other users who are not part of their group. I am aware this can be done using Query busines...
Hi All,Catalog task assignee should get notified when additional comments updated on RITMIs there any way to send email to assignee of that particular task when additional comments added to RITM. I tried to copy from Task to RITM and RITM to task but...
Hi all, I created a Save button on the KB form. However, whenever I am clicking on Save, it is publishing the article. How can I ensure that this button only saves the KB article and does not Publish it. Thanks,Mallika
We currently have a Catalog item that requires an attachment before you can submit a request. I now have a request to only require the attachment when a particular variable is Yes, if that variable is No then the attachment will not be required.
Whenever an end user submits the Ask HR catalog item, the request and RITM should be visible on the portal level and backend for that user and HR group, but when other end users try that, it should not be visible. Below is the sample script Issue: It...
Hi all,I have an offline instance of SNOW (San Diego version)I am trying to install the plugin with a file from the store (*.store).but no "upload offline application" button on my on-perm instance (no network access)
I want to copy the value when selecting data from a reference item. conditions・When reference type item C (colmun_c) of table B (tb_b) is selected, copy the value from table A (tb_a) to table B (tb_b). I can't do the following.1. Copy from integer it...
I have 3 fields in a catalog form. They are User Role, Hardware Bundle and Software Bundle. When the requested for is selected the values of User Role, Hardware bundle and Software Bundle have to auto-populate based on the Requested for. How to achie...
