Hi, My requirement : I have created one new variable in catalog item "Project Number", for this project number variable i need auto numbering functionality like incident number. Please help me on this requirement. Thanks,
Hi ,How do we select the template in the catalog task from Flow designer? When I select action as Standard .When I select action as Standard change request it says it will take the template associated to Catalog. Seems like its not working.
Hi All, I am having an existing ACLs on the table - asmt_assessment_instance_question. In read and write acl: existing script is like below with the role - u_ticket_admin:answer = (current.instance.user == gs.getUserID()) || (new AssessmentUtils()).h...
Hi team,I have created one SLA definition with some filter conditions and It should not trigger when I select any business service from the below conditions.But the SLA is triggering when I select business service one of those above.Am I making any m...
Hello, In the users table we have one business rule and that business rule will create an incident whenever the user is Inactive.Now our requirement is incident will create only at Monday - Friday at 9Am only.How to write a schedule job to trigger t...
When configuring the Contextual search on Incident table we have the different tab section1. Search fields2. Filter configuration. In search field we have the short description. In filter configuration I am using the Resource Configuration - Knowledg...
@Waffle I have requirement like whenever a user submits a request from Employee center a User story should create in Azure Devops board. I am using rest message to integrate. Any one have done this requirement earlier. If yes Please send the document...
Script include returns array of values, which we can see in logs. But in the catalog item variable nothing is getting displayed. Please do the needful. Regards,Anus
Can anyone help me with this question with detailed explanation?What role can create major incidents directly?1. ITIL2. MAJOR INCIDENT MANAGER3. INCIDENT MANAGER4. ITIL ADMIN
Hi teamChange notification is not working Change commented notificationUsing these conditionWhen 'Active' is TrueAND'Additional comments' is ChangesNotification is not triggered use this conditionThanks and Regards
Hello Community,I want a functionality that create an incident on received an email, based on that mail incident should create and prepopulate following fields, subject -> short descriptionMail body -> descriptioncategory -> Security (not from mail)s...
Hi,In portal if i click the incident then details are not showing for end users\. If i click on any incident then it is not opening. Please help me out i want to use the End user view for the same tickets which i have shown in the first screen. Than...
Hi Team, My servicenow PDI is not working as expected. 1) Unable to see the configure dictionary by right click on field.2) unable to load reports in dashboard. Its keep on loading for long time3)Unable to select the dependent field.Can you help here...
Hi, I have a table which has different level of approvers and there are 6 fields of different approvers. I want to create a single report which contains all these fields and for each column it should show how many records have empty value.For ex:Su...
I am encountering behavior in our development environment where an attempt to list-edit approvals (sysapproval_approver) causes a session logout. Causes => Select an option then click on the green checkmark. Then, the list-edit fails and the ...
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