what is SOFT & HARD allocations in PPM
Hi, please describe about SOFT & HARD allocations in Resource Management?
Forum Posts
Resolved! RITM Calculate Total Cost
Hi all, Looking for a way to calculate the total cost on a RITM record. Quantity and price are OOB fields, but I have added a total cost field (u_total_cost). Simple multiplication needed: quantity x price = total cost. I can't believe this isn'...
Resolved! Contract management - Expense Lines
Hi, I am learning about Contract Management and i was wondering what is the difference between Contract Expense Lines related list and Contract Rate card Expense line related list ?What are the uses cases when we should use rate card expense line and...
Service Operations Workspace - Agents cannot see Response Templates
We are testing the Virtual Agent in our development instance. We have the chat working. Agents are able to receive chat requests and interact with the user. They are unable to access the response templates (/r ) though. They can access them if they ...
Display contents of a HTML field from change form in email body
Hi All, I would like to request for a help. I would like to display contents of a HTML field( a custom field created ) from change form in email body. The ${field_name} does not work. Is there a way to achieve this. Thanks and RegardsSourabh
ACLS in Vancouver - Local or Existing
Hi All - After upgrading to Vancouver, In ACLS I observed there is local and existing. What does local and existing means. Is there any documentation for this. Thanks!
Copy Data from Excel Attachment and Paste it in a variable for a particular Catalog Item
Hi All, I have a catalog item, where the end user will upload an excel file attachment. It will automatically capture the data from the excel file and store it in a comma separated format in a variable. How to achieve this requirement. Any script or ...
Need to restrict a list collector field up to 10 choices in on change
Can any one provide the script to restrict the choices to 10 in list collector variable for on change client script.
Show Help Text in a Catalog Item only when Sub-Category choice Value is 'User Access'
I've one catalog Item where there are 2 Drop Down Choice fields called as 'Category' and Sub Category'. All the choice fields in Sub Category are depended upon Category Choice List values.However, there is one Choice list value in Sub Category exist ...
Resolved! Radio button in catalog item.
Is there any way to create Radio button after a Label in catalog item?
Resolved! What is the use of Variable Validation Regex and how to use it? w.r.t. Madrid
Hi, Can anyone put some light on the topic "Variable Validation Regex" on what's its use and why it's been used? It is a new topic in Madrid under: Service Catalog > Catalog Variables > Variable Validation Regex. Please suggest. Many Thanks,...
Can I copy a catalog item from global scope to custom scope
Hi All, I created a new scoped application called "Automation" using AES. I have to replicate a catalog item which already exists in Global scope. While I'm in the Automation scope I opened the cat item and copied it by using the copy button and the ...
Create a report where assigned to me but updated by someone else is displayed
Hi there,I have a favorite filter that shows all Active tickets that are assigned to me using Assigned to is dynamic and updated by is not me. This works really well for me being able to quickly jump on tickets that have a response from someone other...
Resolved! Notifications to be triggered when incident is on hold and update for closure
Hi everyone, how you would achieve this requirement? Setting up automation: Implement an automation within the system that monitors whether an incident is in the "On Hold" status. Checking time in "On Hold" status: Monitor the time the incident has ...
How to add attachments while sending out an email notification?
Hi,I used the below script in a business rule to add a static attachment along with one of the email notification.(function executeRule(current, previous /*null when async*/ ) {// Add your code herevar grSysAtt = new GlideRecord('sys_attachment');grS...