Hi All,I want to hide the submit button on a specific catalog item based on a condition.I tried using a UI policy but it's executed after the page has loaded. Because the page is heavy, it takes a second and the user can see the submit button before ...
I want the Catalog Item variable of date/time (could be single line text) in the service portal to NOT show seconds or milliseconds. I understand this can be set on the display for user preferences, however, two things, it is already set to not show...
When the approver goes to approval table to approve the request.Once the approver clicks on Approve UI action button, he should receive a confirmation box saying ' Do you want to approve the request or you still want to continue reviewing? 'If approv...
My team currently has already existing a Knowledge Feedback notification that triggers when Comments>Is Not Empty. We are employing Knowledge Feedback Tasks and need those to trigger to the same ownership group when tasks are created. The problem I a...
A group would like to use a catalog item to take requests for changing firewall rules. Their needs consist of taking in: 1. A firewall rule name2. A source IP3. A destination IP4. A destination port I can configure this for a single request, but the...
I am using an asynchronous BR where I am unable to update the current field value directly; instead, I have to use current. Update to achieve it. Is there any other way to accomplish this? Additionally, I have included a REST call in the BR.
I am curious what is the best approach to trigger the submittal of a requested item on a quarterly basis. I believe creating a flow and then using a custom action to trigger quarterly, but I am unsure if this is correct. Please advise
When ever the user has ITIL Role default user should open SOW Lading page when ever user login.
Hi Community Members,I want to allow users to have backend view of the fulfiller access but as a read-only mode and additionally, to allow write access to the additional comments field . I tried giving user the "til" and "snc_read_only" role but it i...
Hello Community, I am working on standard change template, we have approximately 300 templates. our record producer change form is designed like this when we go to raise a request from service portal, when we select a particular template the form wil...
I know if we want to write onload script in on change that we can write here but what was the purpose of this function mentioned here in every on change client script.
Hi All, I have shared the reports with users may be 4 to 5 but they are not able to see some field in the reports. I have impersonate them and check that fields are visible in the form list view but not in report. please let me know the solution. Tha...
Hello, I have a requirement that is In the catalog item the user select 'Date Needed by' and 'Date Needed Until', if the Date Needed Until is selected more that 10 business days alert should populate. Attached screenshot of the variables. I have trie...
Hi, Two Queries around the 'Time Worked Fields' 1>The 'Time Worked field' was added onto the incident form, without saving if the screen is refreshed the time worked field gets reset. Is it an expected behavior or something can be changed to avoid i...
Hi, I am new and worried about ServiceNow scripting, so which Java course do I need to learn specifically for ServiceNow scripting? Please recommend it to me with perfection. Thanks in advance...