If Notifications Needs to updated in the Backend Instance
Hi Team, I need to update the Outbound Emails / Notifications in the Instance for Admin View, All the Notifications related to the specific User needs to be updated.
Forum Posts
Report Issue - How to change Legend Label in reports?
Hi,I'm generating a Bar chart to get the list of incidents that are breached and not breached by assignment group. I'm stacking by hasBreached field. So the legend of the report shows as false and true. Can this legend label be changed to SLA met a...
Resolved! Add condition on UI action- check if logged in user is part of a group
I have a requirement to make the UI action visible only when logged in users group is part of certain groups. I created a system property which stores the sys_ids of the groups and want to call this system property in a script Include which I can add...
Resolved! Retrieve Variables in Workflow
Hello Team,I have a question on retrieving variables in Workflow. I am triggering a Workflow and passing on variable list. Can you please help me how do I retrieve these variables in Workflow? Thank you in advance.
Task hierarchy not align RTL
Hi,when I'm redirect to "generic_hierarchy" page with INC sys_id to view the parent and child hierarchy with English, I can see it well: But, if I switch to Hebrew(RTL), the narrows not switching the place to the right: someone has an idea how can I ...
Resolved! Limit ITIL access to tickets assigned to their group AND when they are the caller
Hello I have a business rule setup on incidents which limit some ITIL users to only see tickets assigned to their assignment group:if(gs.getUser().isMemberOf("GROUPNAME")){ current.addEncodedQuery("assignment_group=GROUPSYS_ID"); However I also want ...
Resolved! Result object should be remove in response body
Hello Team, When i hit the API am getting below response.{ "result": { "message": "Records created successfully in UserTable and ProblemTable" } } I don't want the result object to be shown.can you please help me in this. Thanks.
Resolved! How to update CMDB_CI state with business rule on change state to implement
Hi I've created a business rule on the change_request table which is triggered when change state goes to implement and the action is supposed to update the affected configuration item state to "in maintenance". I can see in the business rule debug th...
Resolved! How to process multiple attachments from a data source?
I am working CSV files. I have an UI action on my ticket form, when user clicks on ui action the attachment available on the ticket will be copying to my data source and processing transform map and working fine. My problem is when multiple users wo...
Transform Map with potentially multiple sources per line
I'm looking for some direction on something I'm having a little problem sorting out. I am trying to make a transform map for a particular data source. The data source is a CSV file that contains a row for each Firewall Security Policy. In that ro...
How to configure functionality when incident created using technician view??
When we raised incident using SP Portal, we saw different form for creating new incident after raising it is assigning to assignment group based on company name of affected customer.but if we create incident using technician view (internally under in...
Department uses SLA 81
A department uses SLA data extensively to run reports. they keep asking for help with buildingreports off of the same set of tables. they seem to be conducted by dot walking. What could youdo to make it easier for them to build their reports ? write...
Can I grant someone access to edit a catalog category without access to all?
I have a user that would like access to manage a specific catalog category. Add/remove items etc. Is this possible? I found where in item designer you could set it at initial request but that isn't relevant here.
Requiring an approval or action before moving an incident from resolved to closed
Hi All, We have an issue where our agents sometimes put in poor notes, code things wrong, etc, in Incidents. We have a process to review a few tickets a day but this also sometimes falls to the back burner. I was thinking of having something like wh...
Flow Designer "Ask for Approval" Error
Hi! I'm having this error on the Ask for Approval action in Flow Designer:"Saving plan with context id: de8ca51ae4554650b7cd67cb38c46184 failed with error: com.snc.process_flow.exception.ProcessAutomationException: error updating the flow context".I ...
