Is it possible to Approve request from Microsoft Teams without any roles assigned to the approver

TahiraS · ‎09-16-2025

If an approver responds to an approval request via Microsoft Teams(Approve/Reject), do they require a ServiceNow license if they don’t have any assigned role in the system?

I have checked and it ispossible for a user without any role to approve or reject RITMs directly from email, I want to know if this will work from Microsoft Teams as well.

ChallaR · ‎09-23-2025

Hi @TahiraS ,

may be you can try this -

Use Virtual Agent + Teams Integration or Flow Designer with Teams connector
Configure notification flows to send approval cards to Teams
Include:
- Request summary
- Approve/Reject buttons
- Optional comment field

No Role Required:

Users can approve directly from Teams using secure tokens
Ensure the Flow Designer action uses the correct approval record and user mapping

Thanks,

Rithika.ch

View solution in original post

Rafael Batistot · ‎09-16-2025

Hi @TahiraS

This documentation might help you

https://www.servicenow.com/docs/bundle/xanadu-employee-service-management/page/product/sn-teams/task...

If you found this response helpful, please mark it as Helpful. If it fully answered your question, consider marking it as Correct. Doing so helps other users find accurate and useful information more easily.

Bhuvan · ‎09-16-2025

@TahiraS

As per my understanding, approvers need to have approver_user role for them to be configured as approvers. Below documentation link can provide more information,

https://www.servicenow.com/docs/bundle/zurich-employee-service-management/page/product/sn-teams/task...

If this helped to answer your query, please mark it helpful & accept the solution.

Thanks,

Bhuvan

Bhuvan · ‎09-16-2025

@TahiraS

Thanks for marking the post as helpful.

If my response helped to guide you or answer your query, please mark it helpful & accept the solution.

Thanks,

Bhuvan

TahiraS · ‎09-22-2025

approvers do not need approver_user role to approve requests. I tested it out. A user without any roles can approve a request from email, portal, and Teams integration notifications.