Is it possible to Approve request from Microsoft Teams without any roles assigned to the approver

TahiraS · 3 weeks ago

If an approver responds to an approval request via Microsoft Teams(Approve/Reject), do they require a ServiceNow license if they don’t have any assigned role in the system?

I have checked and it ispossible for a user without any role to approve or reject RITMs directly from email, I want to know if this will work from Microsoft Teams as well.

ChallaR · 2 weeks ago

Hi @TahiraS ,

may be you can try this -

Use Virtual Agent + Teams Integration or Flow Designer with Teams connector
Configure notification flows to send approval cards to Teams
Include:
- Request summary
- Approve/Reject buttons
- Optional comment field

No Role Required:

Users can approve directly from Teams using secure tokens
Ensure the Flow Designer action uses the correct approval record and user mapping

Thanks,

Rithika.ch

View solution in original post

Rafael Batistot · 3 weeks ago

Hi @TahiraS

This documentation might help you

https://www.servicenow.com/docs/bundle/xanadu-employee-service-management/page/product/sn-teams/task...

Bhuvan · 3 weeks ago

@TahiraS

As per my understanding, approvers need to have approver_user role for them to be configured as approvers. Below documentation link can provide more information,

https://www.servicenow.com/docs/bundle/zurich-employee-service-management/page/product/sn-teams/task...

If this helped to answer your query, please mark it helpful & accept the solution.

Thanks,

Bhuvan

Bhuvan · 3 weeks ago

@TahiraS

Thanks for marking the post as helpful.

If my response helped to guide you or answer your query, please mark it helpful & accept the solution.

Thanks,

Bhuvan

TahiraS · 2 weeks ago

approvers do not need approver_user role to approve requests. I tested it out. A user without any roles can approve a request from email, portal, and Teams integration notifications.