Is it possible to Approve request from Microsoft Teams without any roles assigned to the approver

TahiraS
Tera Expert

2 hours ago

If an approver responds to an approval request via Microsoft Teams(Approve/Reject), do they require a ServiceNow license if they don’t have any assigned role in the system?

I have checked and it ispossible for a user without any role to approve or reject RITMs directly from email, I want to know if this will work from Microsoft Teams as well.

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Bhuvan
Kilo Patron

2 hours ago

@TahiraS 

 

As per my understanding, approvers need to have approver_user role for them to be configured as approvers. Below documentation link can provide more information,

 

https://www.servicenow.com/docs/bundle/zurich-employee-service-management/page/product/sn-teams/task...

 

If this helped to answer your query, please mark it helpful & accept the solution. 

 

Thanks,

Bhuvan