Is it possible to Approve request from Microsoft Teams without any roles assigned to the approver

[TahiraS]

If an approver responds to an approval request via Microsoft Teams(Approve/Reject), do they require a ServiceNow license if they don’t have any assigned role in the system?

I have checked and it ispossible for a user without any role to approve or reject RITMs directly from email, I want to know if this will work from Microsoft Teams as well.

[ChallaR · Accepted solution]

Hi @TahiraS ,

may be you can try this -

• Use Virtual Agent + Teams Integration or Flow Designer with Teams connector
• Configure notification flows to send approval cards to Teams
• Include:
  • Request summary
  • Approve/Reject buttons
  • Optional comment field

No Role Required:

• Users can approve directly from Teams using secure tokens
• Ensure the Flow Designer action uses the correct approval record and user mapping

Thanks,

Rithika.ch