Is it possible to convert a voicemail to servicenow incident

[VaranAwesomenow]

Dear Experts,

Is it possible to convert a voicemail to servicenow incident.

Thanks

Anil

[MattOpsGenie]

Full disclosure I work for OpsGenie. We've recently become a ServiceNow certified partner.

I've been a reading a few of your posts and a lot of what you are asking for is possible with ServiceNow/ OpsGenie integration. 

OpsGenie can take a voicemail and create a ServiceNow ticket. https://docs.opsgenie.com/docs/incoming-call-routing

I saw you were also looking at Twilio/xmaters for incident notification. You should also take a look at OpsGenie as it may be better for your needs. Feel free to shoot me an email if you'd like more information. 

Best,

Matt

Matt@Opsgenie.com

[VaranAwesomenow]

Can you pls let us know how OpsGenie can help with Major incident management process.

Thanks

Anil

[MattOpsGenie]

Sure, OpsGenie is a modern incident management platform built for Dev and Ops team to respond to incidents quicker and stay in control. 

We integrate with SNow as well as your monitoring and chat tools to streamline the communication between both people and disparate technologies. 

Please send me an email to Matt@OpsGenie.com and I can send you a video of how OpsGenie works. 

[Jay81]

Please refer below link

https://express.servicenow.com/support/forums/topic/inbound-rule-for-cisco-voicemail/

https://help.dialpad.com/hc/en-us/articles/360000155163-Integrate-ServiceNow-and-Dialpad-