Hello,I need to send a notification to ownership group members (if present) , else to knowledge managers. First reminder will be sent 30 days before article expiry, second reminder will be sent 15 days before, 3rd email at 7 days, and last email at 1...
Hi Team, Description field is getting deleted after saving in the change request, how to resolve this issue. Thanks Vyanktesh
Hi all, I have been trying to update the "Incidents assigned to me" donut on the Service Operations Workspace to not show resolved incidents, I see that in the data source it references "@state.incAssignedDonut.datasource" Metric label "@STate.incAss...
Hi Team,We are trying to add font to the email from email script, the font style and size which is there in the notification is not getting applied to the contents from email script, Hence we tried to give the font style and size from email script. T...
Hi,Can anybody let me know, what is the highest role after admin role in servicenow given by the servicenow, i should assign that particular role to our team members, but they should not have the same capability what admin has.Any help much appreciat...
Hi, On CSM Portal, I want to make this highlighted headings as bold & black color. Can you please tell us where to do this configuration.Can anyone help on this, it will be helpful. Thanks!
Hi all, Is there any functionality in order guide hide the image of catalog item when it is ordered through order guide. I don't want to remove image in catalog item. At the same time when I added to order guide, its should be invisible. Can you ple...
I am repeatedly getting terminated requests for Qpath application but per settle , this application no longer exists.can we please have it removed from the ITR and the termination process ? Any idea how to resolve this issue.
HiI am looking for adding descriptions on the catalog items in the catalog home page as to help end user to know the purpose of catalog item before submitting the request. Please look at the below screenshot,can anyone please provide any ideas on thi...
Hi Everyone,I would like to ask if there was a way to see the Labels in the VTB cards without needing to hover over them. So currently, I saw that in the VTB if the card has a label (the left card in the photo), there is a small colored circle corres...
Display change records numbers which is in Scheduled state don't need Active records in Script. Using Fix script but script is not working. var gg = new GlideRecord('change_request');gg.addQuery('state=-2');gg.query();while(gg.next()){gs.print('Activ...
i have created one custom widget to show the RITM, but i want to show the RITM variables by using this variableSummarizerWidget widget . Please help me to populate the relative RITM variables data
Hey everyone, we would like to create OLA´s when the assignment group changes. (We dont use time_worked)The OLA should start when an incident is assigned to a group, pause when the incident is resolved and stopped when the incident is closed or assig...
can we write the script in UI Policies, and want to know the example scenario.
Where can i fine the sys_properties.list , can anybody help me?
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