I am trying to add a list of related incidents to the caller of the actively open incident in the Incident Management for Service Operations Workspace application. I would like it in the Related Items Menu in the form pane. When trying to use I get...
Could you please explain all the below methods with examples.getValue()addOption()clearOptions()addInfoMessage()addErrorMessage()showFieldMsg()clearMessages()getSections()getSectionName()flash()isNowRecord
@Ankur Bawiskar @Dr Atul G- LNG @Ravi Gaurav @Pradeep Sharma What is the order of exection of ACL, BUSNIESS RULE, WORFLOWS , DATA POLICY, CLIENT SCRIPT, UI POLICY, UI ACTIONS,ETC IF ANY IS LEFT.
Hi Team, Can anyone please help on notification categories. we do have few notifications on different tabes but not sure what will be the category to be selected . Example, one notification is written on clone_instance table but not sure what will be...
Hi all,i am trying to integrate servicenow and webex i have created REST message and Scripted REST API and a script include to fetch incident details, when i sent request from REST API Explorer to test i have received incident details succesfully add...
Hi Team, Is it possible that an ACL is working on sub-prod (DEV) but not in sub-prod (TEST)? I've already checked the roles of the users and they are all similar. Hope you can help me on this. Thanks
In our environment we have a handful of different departments who own infrastructure that will be brought in to the CMDB via Discovery. Obviously we'll see server/device names in the CMDB but we'd like a way to quickly filter CMDB records based on th...
In sctask email function by clicking the above 3 dots the requester names populates in the CC tab instead of TO tab please go through attachment screenshot . HOW TO CHANGE INTO TO TAB IN EMAIL
Hi all,Below is the requirement-There is a choice field with values A, B and C.1. Requirement 1- Value C should be available for selection to only members of group 1 and group 2.That means group 1 and group 2 members can see all the 3 choice values- ...
Hi,I've 4 variable sets and many variables in those variable sets. All the variables are be shown/hidden/mandatory depending upon the selection criteria.How I can clear all the values on the catalog form, when I change my selection from one to anothe...
Hi Guys, I have setup a schedule job runs each day and filter all the changes passed the planned end date didnt get close off then trigger an event called change.pass.end.date then triggers the notification to the change owners. but the problem i hav...
Hi, I'm trying to configure an on-call schedule for a team which work on a 3 week rotation. Each week has a primary and secondary on-call person. The weekly cycle should change at 08:00 AM every Monday and the pattern looks something like below. Wee...
Hi everyone,How can I pass the attachment from my REQ to my RITM, via flow designer?I don't know if I need to create an action and what need to be in it...Can anyone help?Thank you, Beatriz.
I have created a solution to pass session data from an Interaction in Workspace to a Catalog Item opened in new tab. However the Clear Session Data is not working as expected. It is holding onto the previous interaction's data when you use the UI Ac...
Hi,I have mentioned sample data as shown below image. I want to impliment in Virtual agent.Here they given questions and answers data and two different topics like General questions and Related questions so how to impliment in Vitual agent csm portal...
