Is it possible to export the PDF form of a list of Change Requests?

bridgetterpstra
Kilo Contributor

‎01-28-2019 06:28 AM

I'm in the process of preparing for our GCC testing and an upcoming Audit where our Internal and External Auditors will select a sample of Change Requests, Incidents and Access Requests.  Is it possible to export the form format exported from the Change Request in PDF format from an url or by providing a list instead of exporting one at a time? 

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I read the following > https://docs.servicenow.com/bundle/jakarta-servicenow-platform/page/integrate/inbound-other-web-services/concept/c_PDFWebService.html?title=PDF_Web_Service#gsc.tab=0

 

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peterdebock
Kilo Contributor

‎01-28-2019 07:32 AM

hi Bridget,

 

There is a feature in ServiceNow called "Tags". This allows you to basically tag for instance Change Requests, Incidents and Access Requests. After tagging, you can show all these tickets in a list by using the "My Tags" list in the navigator.

Then there is a way to export all the tickets at once printed in a form format. This is the "Export Detailed Portrait" feature in a list. This PDF will have the list, followed by a printed form of each ticket. I use this a lot too.

 

If I have answered your question, please mark my response as correct so that others with the same question in the future can find it quickly and that it gets removed from the Unanswered list.

 

Thanks,

 

Peter

 

 

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