If the assignment group is empty on an incident record .What happen when an agent that is member of a single user group clicks the assigned to me UI action?1)will assignment group filed is populated with agent user groupor2)assignment group field rem...
Can we get configure the edit UI action in such a way that adding through the UI action will also add in the list field Related story as shown in the screenshot.
I need a response SLA to attach to the FIRST response only; however my response SLA is attaching every time the start condition is met (again) How do I get a Response SLA to complete the first time and NOT reattach?The Response SLA is set to STOP whe...
Hello Team, How to re-schedule walkup-appointment for both end user UI and Agent UI. ThanksAshok
Hello Team, We have implemented walkup experience. In the queue page "Up Next" section it's displaying only interactions and past dated scheudled appointments, but not displaying upcoming schedule appointments. Can you please help where should I conf...
Hello, We are implementing on-call schedule on incident table and defined trigger rule based on some conditions. OOB Scenario:when we create an incident, and the incident conditions are met to trigger rule condition then on-call schedule will be esca...
H experts, I wanted to know if there a way to send notifications dynamically to users my requirement is to send notifications to the proposed people or last used member of the standard change template. I have configured the notification i want to kno...
I would like to know if we can change the state field and the date field(to the current date) in the Incident list view via UI Action without refreshing the page.If yes! then how can we achieve the same? I've created below mentioned script ---------...
Hi team, function onSubmit() { if (g_scratchpad.validForm) { return; } var reason1 = g_form.getValue('reason1'); var reason2 = g_form.getValue('reason2'); var mrvs = g_form.getValue('risk_rating_from_country'); var vk = new G...
Hi All We are working to roll out virtual agent for our system. For this I am designing my greetings topic. In which when user selects Password Reset/Account unlock we are getting below error-"[PREVIEW ONLY] subflow global.link_unfurling was called...
How to restrict the users with rota_admin role to perform CRUD operations on oncall schedules to which the users are part of the group. And they do not want to perform CRUD operations to which they are not part of the group.
As a ServiceNow Development and Support team we have been asked to update hundreds of inactive records, to change the categories and subcategories that have been assigned when the record was resolved and closed. In the 11 years of developing the plat...
Hi All, I am sending data through server.get and trying to fetch the data from server side, i want to display the data filled in a catalog in tabular form. //Client Controller c.getloc= function() { var loc=c.loc.displayValue; if(loc==''){ c.cl...
hi team,i am running below fix script to cancel flow contexts and update the RITM worknote. but i can see not all ritms are updated with the worknote. Any suggestions?? var ritmGR = new GlideRecord('sc_req_item'); ritmGR.addEncodedQuery("cat_item=cd...
We are using document management - dsm_document for storing the documents and after uploading the document sysid generated in sys_attachment table and that same link is being used in UI Macros to provide a link in catalog form. Here i wanted to use d...
