Is it possible to share Templates as an ITIL user?

[Soeren]

Hey, 

I have the task to make it possible for itil users to share their created templates.

So far I just found out that a user in general needs to be a member of the template_editor role to be able to create a template. But this is not enough to share it.

Is it really only possible for administartors to share templates with groups or globally?

I'm quite new to ServiceNow so I#m not sure how to solve the task.

[Allen Andreas · Accepted solution]

Hi,

A user can specify how they want to share their template on the template themselves, given they have the appropriate role. Here's a role breakdown:

template_editor	Can create templates for personal use, and modify or delete personal templates. Included in the itil role in the base system.
template_editor_global	Can create templates for global use.
template_editor_group	Can create templates for groups.

https://docs.servicenow.com/bundle/sandiego-platform-administration/page/administer/roles/reference/...

Please mark reply as Helpful/Correct, if applicable. Thanks!

[Soeren]

Ahhhh... thanks for your reply!

Sorry, I don't know why I was not able to find this document myself^^'

But it solved my request 🙂