Visual Task Board refresh
Is there a way to set the refresh rate for a Visual Task Board?
Forum Posts
How do you import date fields from excel?
I've been sifting through the Importing articles on the wiki, and trying various settings, but I'm still not having any luck. I want to import a number of tasts and set the Opened date field.In excel, I've tried using various date formats, the Genera...
Hide variable through onchange client script
Hello All, I want to hide variable when selecting the request.I have written below client script but its not hiding if I select the value again For example,If I select Add the application new application will come but when i select retire applica...
Resolved! Recurring Incidents Report
Hello. I want to create a report that should show me all incidents that have been created the last 31 days. Conditions should be, group by CI(Customer ID), and it should only show groups with 5 or more Incidents in them. Anyone have any tips for me...
How to delete a view? Getting message "Table name xxxx already exists"
I deleted a view today and I need too recreate it, but when I try to create the view I get a message saying that "table name xxxx already exists" (where xxx is the view table name). I can not find this view in the list view, or in the dictionary; but...
Creating standard change template from workflow
Hi All, I wanted to create the standard change template from workflow. The workflow is triggering for one of the catalog item where all the required information are captured. I have created the below script to create standard change template and temp...
Resolved! Parent Link on Service Catalog Task [sc_task]
Build: London I have service catalog tasks [sc_task]. Which are children of my request items [sc_req_item]. Which themselves are children of requests [sc_req]. In the OOTB instance, an SCTASK has a reference field, which allows for lookups and it h...
Resolved! Workflow approval email
Hi, In several of my workflows i have an approval user step that triggers an approval to the assigned person. This can be for changes/incidents/KB articles etc. What im trying to understand is where is it dictated which email is sent. This is for a ...
Resolved! Deliver to (shipping address) in Service portal cart
Client want to auto populate Deliver to address for the user. Currently it is empty in Service Portal.This is working from navpage , Isssue only with Service Portal.I tried to modify SC Shopping Cart Widget, it is working when we change requested for...
Populate value of sc_req_item item from Catalog variable
Is there a script where I can take the value that user enters in Requested Item variable and populate that value in a sc_req_item field Thanks
Resolved! Query "sys_user_grmember" table for user in specific group
I need to access "sys_user_grmember" table for user being part of a specific group, if so return the user and match requested_for user. I'm having problem when a user is part of multiple groups, then the script only checks for first group and returns...
Resolved! CMDB CIs Related Items field (Application : Server relationship)
Hello Team, Need to understand regarding CMDB CIs Related Items field (Application : Server relationship) status change ("In Use" to "Retired".) While changing the status of a Server CI items (Servers->Linix, Windows, AIX, Solaris etc..) , what are t...
How does order actually works in a business rule
I have 2 business rule businesss rule with order 100:in This one i made state to Resolved whenever child case complete Buisness rule with 0rder 150:In this i made state to work in progress whenever child case complete Which one will excute first and ...
How to get the assignment group from the Standard Change Template and use that as the same assignment group in the Standard Change Proposal?
Hi All, Seeking assistance how to get the assignment group from the Standard Change Template and use that as the same assignment group in the Standard Change Proposal? That CAB Approval assignment group is in the template and I want to get that same...
How can we give ITIL users the right to close tickets?
We would like technicians to have the ability to directly close tickets. We understand the SN reason why this is not enabled by default but that is not compatible with how we run our helpdesk. Our consultants have enabled techs to move a ticket to ...