Resolved! How to set pre-defined "Quantity" in a Catalog item through script?
How to set quantity as "2" for a particular catalog item. g_form.setValue("quantity",2) = this is not working
Forum Posts
Resolved! Show contents of uploaded file in Portal before submitting the form?
Heya! I have a record producer which allows users to load up an Excel file to import Users to ServiceNow. That's all working fine. However, would it be possible to showcase the contents of the Excel file in the Record Producer page, before submitting...
How to trigger approvals to certain groups based on conditions after Change Manager approval for Change Request
Hello ServiceNow community, hope all is well! I have a requirement relating to Change Management where I have to trigger an approval to two groups sequentially 1) The first group (Technical advisors) needs to approve after the Change Manager approves...
Service Design Package (SDP) - Anyone use the preconfigured knowledge category for this?
I've been evaluating Service Portfolio Management in New York, and am really liking what I'm seeing. I manage the creation of Service Design Packages (SDPs) for all the services in my company's internal facing Service Catalog, and I can totally see ...
Resolved! Strip string field of all non-numeric characters in script include
I am making a GlideAjax call to check the phone_number on our locations table and ensure that the requestor is not entering any of those number in a field on a catalog item. I had it working if the requestor only enters numeric characters but I need ...
Need Help in fixing different incidents with duplicate numbers
Hi everyone, we just found out that our system allows different incidents with duplicate incident numbers. This shouldn't be the case because it would have a huge impact on our process. How can we fix this to avoid future tickets to have duplicate nu...
Resolved! When Notification requires an Event (event is fired)? while Record inserted or updated also sends the notification? difference b/w event is fired & Record inserted or updated & triggered when we apply each of them
When Notification requires an Event (event is fired)? while Record inserted or updated also sends the notification? What is the difference b/w event is fired & Record inserted or updated & triggered, when we apply each of them, please help me to und...
Issue with Viewing tickets in Service portal
Hi Team, Few of our users reported that they are not able to view their tickets & its content in service portal page. Below are the links that they use. Upon troubleshooting I observed below things 1. the issue is not with Widget (as users with ITIL ...
Resolved! Change font color of additional comments for incident
Hi Everyone, I want to change the font color of the 'Additional comments' label and it's field value to Green in one particular notification. Pasted the screenshot for your reference. Which i highlighted in the below Post want to appear in Green co...
Resolved! OOTB "Update Child Incidents" Business rule is not working
Hi Everyone, During some testing for ITSM processes I have noticed that the "Update Child Incidents" business rule is no longer working for Comment/worknote update nor for closure, The rule appears to still be in it's original state and I canno't se...
Resolved! Autopopopulate value on right slush bucket on the basis of result from Script include
I am trying to populate value in right slush bucket on the basis of results from Script include. It populates the right slush bucket as expected. But when I submit the form, it shows mandatory field error for this List collector variable. However, i...
Resolved! what is the main use of datapolicies? ans what is the difference between UI policies nd data policies?
means what is the main purpose of data policies in servicenow
Resolved! Need to have 3 operation in 1 business rule and need validation on it.
Hi Team , I have created 2 separate business rule after record get inserted or updated in to my custom table i need some validation and when that record get deleted i need some validation, I have created 2 separate Business rule First BR- When After...
Rename of Service Offering
Hi, if we are to rename a service offering, will the new name also take effect in the pre-existing Incidents and Request Items that had been assigned to the service offering under its old offering name? Are the Incidents and Request Item tables act...
Resolved! How to create custom field ' Time_worked' with field type duration ?
Hello Everyone, We have created new custom field on incident form as 'Time_worked' with field type as duration We want that field to work similar as OOB field present on task time with timer field type, The requirement says field should track the ti...
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