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Pasting images to the additional comments field

Hi!  My company is moving away from JIRA and implementing ServiceNow. A feature we used widely in JIRA was our ability to copy and paste images into the JIRA comments fields, which in part went out to the end-user in the form of an email along with a...

Regarding Update Set Connection btn 2 instances

Hi All, I am trying to connect 2 PDI instances via update set for that first step is to create the update source so while creating it is throwing me an error saying password/uname issue.  I am attaching the screenshot,here in the username and passwor...

Gayathri5 by Tera Guru
  • 623 Views
  • 6 replies
  • 0 helpfuls

Currency Script Calculation Woes

I'm currently doing a customization on the request items table that is making me pull out my hair. What I need to do is create a "Total Cost" field on the requested items table such that the field takes the price of the item, and multiplies that to g...

Resolved! How to set delay in scheduled job for every run?

Hi, I am using a scheduled job in which I am getting the records from a table and performing action on every record in while loop. Now I want to set some delay for every iteration in while loop, how to achieve it? var csa = new GlideRecord('cmdb_ci_c...

rkreddy by Giga Expert
  • 1780 Views
  • 8 replies
  • 0 helpfuls

Hide UI Action buttons based on choice field

Hi, My requirement: I have created choice field with choice1,choice2,choice3,choice4. i have a ui actions 1. manager approval, 2. justify If i select choice1 or choice2 visible manger approval ui action or if select other options i need visible justi...

prasad8 by Giga Expert
  • 910 Views
  • 4 replies
  • 0 helpfuls

Find all indidents that was assigned to a que at some point

Hello,   I have a reporting problem. I want to know all the tickets that originated from a particular queue. I can pull a report for a primitive condition of "contact type" but still the numbers would change if someone tinkers with it.    For this pr...

Suhail2 by Kilo Contributor
  • 891 Views
  • 2 replies
  • 1 helpfuls

Resolved! Wait for condition in scheduled job script.

Hi, I am using a schedule job, where I am querying the records from a table and doing some action for the retrieved records. Now I want to have delay between each record to get that action done (one after the other after few seconds). Could anybody h...

Ajay37 by Tera Contributor
  • 1171 Views
  • 12 replies
  • 3 helpfuls

Resolved! How to change User time zone from Service Portal

Hi,End users have access only to Service Portal and need to change Location, time zone etc from Portal. When I click on User Profile I find an option to change Location, but there is no option to change Time Zone. How can user change time zone from p...

bharu by Kilo Expert
  • 4006 Views
  • 4 replies
  • 2 helpfuls

Look Up records Flow Designer Issues

Hi! I am currently on the Rome release, latest patch, using the new edge browser. In flow designer I am trying to set a scripted condition on the Look Up Records Action. After typing the script in and pressing done, then saving the workflow, the scri...

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Justin31 by Tera Contributor
  • 577 Views
  • 1 replies
  • 1 helpfuls

Meeting room

Hi, Good afternoon. I need help or an idea on how to create an application. I needed to create an agenda to control the use of meeting rooms in my company. In this calendar, there cannot be two records or appointments with the same time and day. ...

Lidi2115 by Tera Contributor
  • 599 Views
  • 3 replies
  • 1 helpfuls

Get Server Operating System

Hi, We are having a select box variable (server os) where there are Windows and Linux option. We also have another variable called Server which is a reference field from cmdb_ci_server table with conditions class is Windows and Linux. Now once we sel...

Show Short Description in My Requests - Service Portal

Im sure this is out of the box, and I am just not finding it. I have a request from senior management that in the Self Service Portal to add the Short Description to the Requests view This is what we currently see We want to add the short descriptio...

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Resolved! To hide 'Retired' CI's under Impacted CI's in Change Record

Hello, Currently under the Impacted CI's in change record, while trying to relate or add the CI, the 'Retired' CI's are also selectable. How to make it not selectable? Operation Status = Retired I believe we may need to make the changes in the "Add" ...

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Amith6 by Tera Contributor
  • 826 Views
  • 2 replies
  • 1 helpfuls