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Resolved! Event Integration With ServiceNow

I am using external event source(Datadog and GCP monitoring) to integrate with ServiceNow for event management.The event integration method is PUSH integration.So, events from external event source are pushed to ServiceNow instance.What if the event ...

LOO1 by Tera Contributor
  • 852 Views
  • 1 replies
  • 1 helpfuls

Resolved! Sub category is not populating

Hi , we have a catalog under which we have added Something is broken as category under it we have added Report an Issue (record producer which generates Incidents when submitted). The issue is when a category is selected , sub category is not getting...

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Project/Task Tracking in ServiceNow

We have an out-of-the-box instance of ServiceNow Incident and Problem Management modules. We are looking for a way to track time spent on projects and other tasks using the incident module or the problem management module. Does anyone have any ideas ...

Renata9 by Tera Contributor
  • 2333 Views
  • 3 replies
  • 4 helpfuls

Table value not visable in List View or Reports

I have a custom table with several fields that we have been using for over a year now. I just noticed that I'm not able to show one of the values in a list view or in a report.  I went into the List Collector and was able to find that value but the o...

John H1 by Tera Guru
  • 1636 Views
  • 13 replies
  • 0 helpfuls

Parent field choice values to be available on child class field

Hi All, I have a table called x which has a field of choice type 'state' and 7 choices.I have another table called y which is a child class of x.Y has the state field which has 4 choices.My customer wants the parent choices to be available on the chi...

Madhu5 by Tera Contributor
  • 705 Views
  • 1 replies
  • 0 helpfuls

Resolved! Populate UI page with User name field value

Hi Community, I'm using a UI page on user record, the UI page has a field called user name, when the UI page is opened I want to populate the username with the current user record name. any help in script. Thanks in advance. Please find the attached ...

Resolved! How to Display add info message on catalog item.

Requirement is that on the based of category whenever the user selects A,B info message should display like this" Please click here to review a Knowledge article that may assist resolving your issue. (K1)". and also  user must be able to access hyper...

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shweta Kasbe by Kilo Contributor
  • 3440 Views
  • 4 replies
  • 1 helpfuls

Assigning values to multi-row variable set via transform script

I'm writing this transform script to take a .csv data source which includes data in from 1 to 12 pairs of columns, and map to a multi-row variable set on a catalog item using the Cart API.  The data's general format is ... ColA, ColB, ColC, ColD1, Co...

jonw1 by Mega Expert
  • 2040 Views
  • 4 replies
  • 2 helpfuls

Virtual Agent - evolution, analytics and reporting

Good evening dear Community, I need help and advice regarding Virtual Agent.  On the account I work, we implemented VA on Rome instance, and we have the Virtual Analytics dashboard (the out-of-the-box) but I need more insight. I would like to know ho...

Misha4 by Tera Contributor
  • 705 Views
  • 2 replies
  • 1 helpfuls