Hi,I've created a list view for the users to get the idea about the ticket instead going in to the record.I can chose the view (I'm admin) that I've created from the context menu but users don't. When I impersonated as other Users they don't see the ...
Hi Team, I want to add an attachment to the service catalog through ATF, how can I do that? Or How can I validate the attachment attached to RITM through ATF? Or Can we bypass the mandatory attachment on service catalog through ATF? Please suggest...
I'm looking for tips/suggestions on how others are performing incident trend analysis in an attempt to identify problems proactively vs reactively.
i tried to below ways : javascript:scriptincludename().functionname(); javascript: new scriptincludename().functionname(); javascript: new scriptincludename().functionname(); javascript: new functionname(); script include name is same name as functio...
Hi Team, In the notification, i have added one email script which contain "email.addAddress() function. We need to send mail to CC person also . In activity log, i am able to see that user name is there as a cc but user told me that he is not receive...
How To Keep The User/ Groups Data In Sync Between Prod And Sub-Prod Instances? How to Keep the User/ Groups data in sync between Prod and Sub-Prod instances? The Prod and TEST is connected to LDAP. Manual user provisioning is also being done in Pro...
Hi All, We have a form which contains 10-15 currency fields. And we know by default Currency fields are not editable from list layout. Because of this property. glide.ui.list_edit_ignore_types We will remove currency value from the property to allow ...
We are trying to enforce mandatory fields when incident tickets are created/updated via REST API. To do this, we created data policies, however, this affected our Service Catalog items that is creating incident tickets via record producers. How can w...
Hello, Experts, Our agent was trying to sort the column on list view but he sees the context menu options on column 'Problem Owner' 'READ ONLY'. When I checked as Admin I can sort and see the context menu options on the same column.How can I enable t...
I have a simple (?) idea but somehow I do not seem to get it working...I want to create a catalog item so employees can enter there own tickets.So i created a simple form which will result in a Incident. I placed the 'category' field on the form.And ...
Is there an easy way to display Form Sections on Approval Summarizers?I have a custom table (exteneded from task), for which I've created a custom Approval Summarizer UI Macro for. The only problem is, by default fields that are displayed in a Form S...
If there is an email that contains attachment and this email is received as a reply to an existing open case then the attachments are not visible from the case form. The user has to navigate to the email tab and open the email to view the attachments...
I am facing an issue while i tried to modify record in sys_ui_form_section table. It is not getting captured in update set. Below is my requirement. How can i do it and capture in update set.
I'm having user permissions issues with a Service Portal widget. As administrator I can access the widget on the portal no problem, but for any other user they receive the error: "You do not have permission to see this catalog". This error message i...
Hi, I changed a form label using g_form.setLabel. I need that change to be reflected on the RITM also. When the variable displays on the RITM it is using the original label. How do I get the variable label to also change on the RITM when I change ...
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