We have implemented Happy Signal and it is integrated with ServiceNow. Currently we have a process where : Ticket gets resolved -->after 7 days, tickets gets closed automatically-->Happy Signal Survey goes to user We had kept 7 days buffer to provi...
Hi,Our support team is using the "New Call" form and it's working great. We've added our categories and subcategories to it and they auto assign groups once you click Submit and the Incident is created.Now a question has come up, can we add Assignm...
Hi everyone, I’m new to Java scripting, so apologies in advance for the beginner question. I am trying to build a user enablement form that will dynamically update the software list based on the department field. I’ve created the UI policy script...
Is there a way to show the requestor who is currently working on the sc_task by showing the task information. I have a catalog item which has a big workflow with multiple SCTasks. The requirement is to show the requestor, the sctask that is in Work i...
Good Morning everyone, When building a LDAP server, I'm running into an error message when trying to connect :ErrorCode: 10304. ErrorMessage: No route to host. Does anyone know what this means? Thanks
Hello, I was asked to remove some groups. I think it would be better to disable the groups than completely delete it. But I am wondering if I do so some workflow associated to these groups, or some opened ticked will be affected and caused some mess...
Hi Experts, As per my requirement, I have to update more than 1000 CI records in the DEV instance. For this process, I have done for creating Import set and created a transform map, This process is done successfully in DEV instance.During this proces...
Hi All,I want to know that is there any certification verification portal for servicenow certified professionals. I am a Certified Servicenow Administrator and Certified Application Developer so I want to know is there any place to go and verify like...
Hi All, I have below requirement for creating different email notifications to a catalog item "ABC" Req:1 I want sent a email notification like below template to the requester Email1: Email upon submittal. To: Requester, Trigger: Submittal of co...
I am trying to create a report to list all service catalog request items and the answers users provided when they order those items. I have checked the "sc_item_option" table. It contains the questions and answers to the "cart item" not the request i...
Hello Team, I have a reference field on a catalog form pointing to table cmdb_ci_computer table. which searches the name field i want to make it able to search based on other column like serial_number values as well. how to achieve this? Thanks, Riya
We have a scenario where we create incidents from alerts based on alert rules.We now would like to have automatic call out to a particular person based on the assignment group of the incident.is there any suggested ways in kingston or in upcoming mad...
How do I add gear icon in a list view? Demand and other list do not show gear icon but only a white box where the gear icon usually is to add fields.. This is London version. thank you! Dan
Hi,I have created some 'Featured Content' for knowledge bases and when searching from the knowledge base homepage it pins it to the top of the results. This is great, but is there anyway to have this pinned to the top of the Contextual Search Resul...
how can i set the percentage field which allows only below 100 numbers in the percentage field.