I have a requirement to hide or encrypt the customer personal data (address) in the order guide form. I tried with variable type -Masked and enabled the 'use encryption' option. but it is notworking as expected. and there is a option to Hide and show...
Hi, I have the below array of objects. var arr = [ {group: "AA", complexity: "Simple"}, {group: "AA", complexity: "Complex"}, {group: "AA", complexity: "Simple"}, {group: "BB", complexity: "Simple"}, {group: "AA", complexity: "Med...
Hello Guys, I have created a catalog item with a Group field (reference) and there is a multi row variable set with 3 variables in it. My requirement is, when i select any group in the Group field, then the members of that selected group must auto po...
Hello,I have a very simple work flow in which I have to use currently logged in user's email address. How can I get this? Thanks,
I need to get the current months of the 2 dates. I am trying to use the getMonthLocalTime(), getMonthUTC() and getMonth() so as to get the current month of the date entered. If the date is larger than 12, then it is working fine and returning the m...
Hi everyone, In problem record , problem record will be closed only when all the ptasks are closed complete. before the record is closed then a message should be display please close the ptask . if we cancel the problem record then all the problem...
I'm trying to figure out a business rule (script?) that runs when a change request has been marked as closed, it also closes all of the change tasks that are open. I'm either debating this or a BR that tells the user that there are tasks open. Maybe ...
Hi All, Please help me to understand it 1. what is Basic authentication ? 2. What is OAuth 2.0 Authntication? 3. what is Difference between of it?
Hi All, We have recently activated Major Incident Management, and now looking at the Major Incident Work Bench, wondering how we create a standard communication Template? What we currently have is a default OOB "New Communication Plan" which needs ...
We are configuring our instances for Major Incident Management and noticed there were some new views created, including the Major Incident view. I wanted to know if there were any OOTB workflows or other logic configured on this view and what the v...
I have created a business rule on CMDB table to restrict the user from creating a duplicate CI with Insert and stay.var ciname=current.name; var gr=new GlideRecord('cmdb_ci'); gr.addQuery('name',ciname); gr.query(); while(gr.next()) { gs....
Audit asks for a list of all users with admin role in ServiceNow. An out-of-the-box non-script solution is preferred.
Hi All, I am trying to implement different SLA for different customers and for different services. E.g. 1 - A P1 incident for Cust A will have resolution SLA of 4 hours but P1 incident for CUST B will have resolution SLA of 8 hours. 2 - A P1 incide...
Hi Team, How to select only year from date field. please any one help on this. Regards, Pushpa
Hi , i am creating flow for catalog item through flow designer. i am creating one catalog task ,in the next action i need to write one script where i need sys_id and assignment group of previously created catalog task. how can we get that sys id an...
