Hello, I have a catalog item. I can create RITM's for this catalog item. In my workflow, I would like to check if any additional comments have been added (not by the system but any other user) after the ticket is created in my workflow script. If som...
Hey All, I need to create a variable on the catalog item which will be hyperlinked to a KB article. Once clicked on the variable, it will open the KB article. What will be the best practice to implement it? I have read you can use the UI Page service...
We've just started using the Standard Change Proposals. When a new Proposal is created via the Standard Change Catalog the Assignment Group value is populated to a group that is not being used in our organisation. I'm looking to change the group that...
Hi Everyone, I am trying to remove/trim the leading and trailing spaces on a reference field eg. Caller. Use case: In the "Caller" field, if you have leading whitespace or trailing whitespace (say, from copy/paste function), it will fail to find the...
For some reason, in the Idea Module, I am unable to see the following menus: Getting Started Idea Portal I went into the Application Menu, and the options are there and showing as active, but they are not visible. Am I just looking in the wrong p...
Hello all, I am trying to implement the E-signature functionality to the dms_document table. I have created some documents in the document management module(dms_document). I have also created an E-s...
Hello, How to create a pdf from a variable which is holding html content(body)? Scenario - Need to get Invoice generated when purchase order is ordered. Its a customised pdf and it goes out to vendor alongwith similar notification. I achieved exact ...
Hello all, We have an onChange client script setup - whenever a caller is filled in, the location will be auto-populated on the incident form. But when the impacted user (not mandatory field) is filled in, it overrides the location of the caller and ...
Hello team,How can the location be automatically displayed by the user in the catalog item? What type do I have to add? Many thanks
Hi, I created a catalog items with two choice fields and one is dependent on another. 1. category -- values are database and Network 2.Subcategory- values are depending on choosing the value of category. I have created a flow designer ,if category ...
Hello, I have a requirement to provide read-only access to 10 fields on a table. I've created a new role called "myapp_read_only". This role has been given to the users in question. I've created a Table level ACL and added the "myapp_read_only" role...
I remember someone telling me once that ServiceNow provides ITSM Workshop slide deck to help explain to a customer and provide a small walk through of each module after a new release. I am looking for details to include Incident Module, Problem Mang,...
Hi All, How to auto populate the values in Reference fields (Name, Location) by using the Glide Ajax. Regards Adi Narayana
Hello, I was wondering if there was a way to create an extended tooltip to a checkbox variable. Currently, the tooltip field located on the variable configuration page accepts up to 40 characters. I need to include a tooltip that is able to handle 10...
Hi All, Could you please help me on ACL's Hide "Leaders" group incident records if logged in user is not a member and rest of all incidents should be visible in normal . "Leaders" group members should be see all incidents with out restrictions
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