Is it possible to show Catalog Task information to requestor in Service Portal
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03-27-2019 10:07 AM
Is there a way to show the requestor who is currently working on the sc_task by showing the task information.
I have a catalog item which has a big workflow with multiple SCTasks. The requirement is to show the requestor, the sctask that is in Work in Progress, so the requestor can directly contact the person working on that task.
I have created some stages and assigned them to the tasks which help in knowing what task it is, but I also want to show whom the task is assigned to.
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Request Management
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Service Catalog
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03-27-2019 11:05 AM
To see task records requester has to have itil role, but that is not very common unless requester acts as a fulfiller on ServiceNow doing other kinds of tasks.
If he has itil role, then the assigned task can be seen by him if referenced with his RITM.
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03-27-2019 11:18 AM
You are right. But is there a way to expose the user (assigned to SCTask) without ITIL role?
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03-27-2019 11:48 AM
Technically that could be done by changing read ACL for sc_task.assigned_to to include public users.
