Is Major Incident Management part of ITSM licensing or premium?

[Uncle Rob]

Per docs, its a "manual plugin install" from ServiceNow.  Does that mean its also a premium license?  Or does it come with a base ITSM purchase?

[Uncle Rob · Accepted solution]

Rob,

Remember that the plugins list search doesn't assume contains, so if you search "major inci" you'll get nothing.

If you had just used * search LIKE I TOLD YOU, you wouldn't be in this mess.  AND you would have seen for yourself that the plugin is marked as free.  DO I HAVE TO DO EVERYTHING AROUND HERE?

[Uncle Rob]

Dude, you're absolutely right.

[Uncle Rob]

I know, buddy.

[Uncle Rob]