Hi, I am creating a new change request by clicking on "Copy Change" UI Action on Change Request form.I want the newly created change request to have a comment which is : "Change Copied from : {change_numebr}".Is there anyway to achieve this?
Hello Everyone, I have a custom form in which I created one String field. I want to make the outline of the field as Red when the user enters the character in it more than it's limit. Is there any way we can configure this.Please let me know. Thank y...
HI, I have created a custom table u_incident_auto_assignment_ruleIn which I have 2 field values.u_user_name - with type sys_user reference.u_active= true/false type. My plan of execution is based on the true if 4 people are available. Based on the ...
Hi Team,I have a requirement to remove a custom field business owner from Business application. So before removing that field i am checking that anywhere that field is used in all the scripting area. I am getting challanges to verify in workflow. I w...
Hi I want my flow to be iterative.suppose State change from in progress to on hold then wait for 10 seconds if it not closed in 10 seconds then it is updated its state again to in progress....I've completed it... But I want if again the same record w...
Hello Team, When We do field mapping in Transform maps, should we Capture in UpdateSet or Default Set. How do we usually move field mapping changes to the UAT instance. ThanksAshok
Hi, Two Queries around the 'Time Worked Fields' 1>The 'Time Worked field' was added onto the incident form, without saving if the screen is refreshed the time worked field gets reset. Is it an expected behavior or something can be changed to avoid i...
I have a group approval on the change request and approvers are added (sysapproval_approver), as soon as one of the approvers approve the group field on the list view becomes null. Is this by design? The last approval record retains the value.
Hi All, ITIL users are not getting Create action in outages list view for table cmdb_ci_outage.I have checked the create ACL for table cmdb_ci_outage and it shows for ITIL Role. But it's not displayed for ITL users.I have chacked the list control for...
Hi, I am new and worried about ServiceNow scripting, so which Java course do I need to learn specifically for ServiceNow scripting? Please recommend it to me with perfection. Thanks in advance...
Hi all, A user is unable to view reports on their dashboard that was working fine. Any help would be greatly appreciated. Thanks,Mallika
Hello. Does anyone have a change process that includes extending the change window once it has begun? For example, a change is going to exceed the change window and the change assignee gets approval from the CAB to extend the window. Do you require t...
I have noticed that when we go to more options [ more options is on right corner upside ( . . . )] in a RITM and by clicking "Email" button. The notification that an email was sent is added as a work note even if no email was sent. The work note sho...
We have a scripted rest api what is based on the incoming JSON message it raises a catalog item (request, request item and tasks). All works fine, except the price field in the request. While the amount is passed over correctly I can't seem to find a...
Hi Community, I created a database view between sys_audit and change_request as we need to report on those change requests that has been extended [planned start/end date have been changed], however I cannot make it to work. Anyone who can advise what...
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