Hello, I have a catalog item that uses a flow. This flow has an Update Record Action to update the Requested for field with the value of a variable that references the sys_user table. But it does not appear to update the record. I have run a test, an...
How to Display users who report to a specific manager by selecting the manager's name?Scenario: Create a Variable (manager ) Reference field and one more variable multiple line text field When user enters manager It should fetch all the users report...
Hi Team, I am trying to automate pop up windows in ATF but not able to do that & also want to know is ATF support Data bulk upload via excel sheets. Thanks,Uday
Hi team, We have a requirement to change the default banner image to a custom image from agent mobile application. Need some assist to update the banner image. Thanks
Hi All, As mentioned in the attachment, we are trying to update the color for navigation bar for agent mobile application. We have updated the color code for navigation bar, but it's not reflecting in mobile app. Need some assistance on this.
Hi all,I need a help . I got a requirement from client to create the following use cases via flow designer.1. There is a variable in the catalog form called "xyz" with choices "abc" , "def" , "ghi". (xyz is a list collector). Once the user fills all ...
Hi all, I have a bit of an issue with loading certain types of records, and this seems to affect all records of that type. Following investigation and looking for any recurring slow transaction history, etc. I can't seem to find anything. Examples ...
Below script i written in scripted rest API but not working as expected.(function process( /*RESTAPIRequest*/ request, /*RESTAPIResponse*/ response) { var incidentNumber = 'INC0009009'; var grIncident = new GlideRecord('incident'); grInciden...
Hi, Once the state is closed the time card related list new button will be hidden in incident form.Can anyone please help on this, It will be usefull.Thanks!
Hi, When i am trying to create a incident request through VA it is showing the below attached error.I want to populate assignment group automatically in incident table through VA but i have tried to give backend name and group sysID but below is the ...
Hi, I have a requirement to create a record producer that displays a URL in the portal. When a user clicks on the URL, they will be redirected to a DocuSign document form. Some fields in this form will be filled in manually, while others will be auto...
Hi,I would like to understand if there is any script level differences between scoped application and global scope application. Such as Glide APIs or any other scripts have difference or possibilities or not possibilities in scoped applications. Any ...
I am trying to remove lock icon in url type variable on Service Portal Is this Possible? Or Can I Create a Custom URL type Variable without Lock Icon On SP?
Hi all, I need to repair a lot of SLAs, due to incorrect SLA Definitions. I'd prefer to do it from the Incident table rather than the task_sla table, to make sure that I catch everything. However, at the bottom of the Incident list, I am missing the ...
I am working on a catalog item that has 4 approval types that assign 4 different assignment groups to the RITM. These are the approvals in the Catalog: Each approval has different conditions but the approval always goes to the one with the lower orde...
