Forum Posts
Change Freeze Calendar
Good day to all. I was looking to see if anyone has successfully implemented a Change Freeze calendar. What our business partners are looking for are that if a Change area {software or hardware} is in a freeze period, it will require VP approval. ...
Resolved! Delivery Information in Service Catalog - Make Mandatory?
Hello! I am working with the Two-Step Verification pop-up in the Service Catalog, as seen in the screenshot below. We want to make Delivery Information mandatory for certain items. Has anyone done this before? I know we can do it by customizing the '...
SKipped State is introduced in Approval User workflow
Hi,I have introduced new state in approval user workflow activity and also created new state in Approval table but when i try to skip the record in the approval table it is not setting the state to skipped in Service Request. And in workflow it is no...
Generate PDF from submitted record producer
Hi team, I have a requirement to generate PDF after submitting the record producer and attach it to the target record. PDF will contain all the variables with answers in the record producer How can this be done?
Reporting SLA near breach and task due
Hi, I'd like to create a report titled "Tasks nearing SLA or due date". Problem tasks don't have an SLA, only a due date so do not appear in the task_sla table, and I can't seem to get SLA data from the task table through dot walking. Can this only ...
Resolved! Updating Assignment on the RITM and REQ when it is changed on the CTASK
Good afternoon! I am trying to set up a business rule so that when the "Assignment Group" OR "Assigned To" is changed on the Catalog Task, the related Request Item and Request are updated with the same group or technician. Currently, when I updated ...
Service Operations Workspace is missing Template icon for non-admin users
For Requested Items (sc_req_item), the Template icon is missing. Can someone tell me how to make it available for non-admin users. Attached screenshot shows for admin where its available on the right side and non admin for the same RITM, on the right...
Report out of time Change Requests
Hello Everyone, I have a reporting problem and don't know if I can display it in servicenow: I would like to report all change requests that are out of time. In this case, out of time means all change requests that started before the planned start d...
Reopen button on London release
Hi team, What's the difference between the Reopen button on London release and Jakarta release? How we can see the reopen button on the incident form in London release? Condition:-new global.IncidentUtils().canReopenIncident(current) can some one...
Interactive Filter on Related List Conditions of Report
Hello, I have a requirement to add Opened Date type Interactive Filter for a Report. Report is created on Group table. It has related conditions on Task table. I want to filter Groups having no tasks assigned. So for this I want a Date type filter on...
How to translate hover text on " check conflicts"
I want to translate hiver text on check conflicts which is coming from a "ui macro" - "change_request_conflict_progress".The "check conflict" button is displayed from line 101. <button style="white-space: nowrap" class="btn btn-default" id="conflict_...
import application
while I am importing the appplication in studio , I am getting error like this , can anyone fix this please ?
BACKGROUND SCRIPT TO UPDATE APPROVER FOR RITM
BACKGROUND SCRIPT TO UPDATE APPROVER FOR RITM==================================================================var gr=new GlideRecord('sc_req_item');gr.addQuery('document_id', '0078dba91bcb791c7eb4979f1d4bcb8e');gr.addQuery('approver', '1847eebadb8cd...
Business rule is not working in Release Management
Hi,I have raised one Release and under same Release i have created one Release Phase. Also i have created one business rule for release, i need to restrict the release state for closed complete. The requirement for that is Release is restricted for c...
