Hello,Do you confirm that once a user is assigned one of the roles below, they are licensed by Fulfiller? 1- change_manager ?2- sn_change_cab.cab_manager3- sn_chg_soc.change_soc_admin4- itil5- itil_admin6- admin7- knowledge8- knowledge_admin9- securi...
Hello, we have a requirement to fill in a variable on the Employee Center view of a catalog item via the URL. I know there are many posts about this topic but after reading them, I still do not understand what I need to do to get this to work. To exp...
Hello all, I don't think there's a definitive right answer to this however the winner is someone who can give me the most comprehensive list. In the ServiceNow ecosystem you can request your own PDI which in essence is a sandbox system, are there any...
Hello,I want to create a approval notification for the approver of Knowledge article. The body of the notification should contain a hyperlink 'Click here to approve the article' at the bottom. Which will approve the article once approver click on it...
Hi Team,I am getting one issue after cloning out of the box sp-variable editor widget I have configured one Tab in Standard ticket Configuration under this i have created one tab variable Modifications which will be shown in some condition if i am ch...
Hello and Good Morning, just inquiring what is/are the best practice in terms if integration (with external sources ) with the sys_user table. We are planning to use REST API to add/update users in the sys_user table however, is this the best practic...
Hi,I am trying to be able to link to various tables directly through the navigation bar and am coming across certain problems.First, is there a way to be able to find what the name of the table is. Or how to find the current table you are on?Second, ...
Hi, I captured some changes in updateset(global application) but i need those changes in scoped application updateset.how to change updateset application from global to scope.Please help.
Hi There, I'm looking to auto populate a variable field on a catalog item, based on the choice selected on another variable from the same form. Please see below the variables and what i'm trying to achieve. Whatever is selected in 'What layer do y...
I am looking to find where the New button is been shown or hidden for SCTASKs from the RITM ticket. I have looked at List Control and see no limits Where else and how can I look for ACL or something to find what has been created to limit the abil...
how to copy variable field on catalog task form to another field ? i need to copy select from select a peripheral to the asset field , is it to use business rule ?
Having issues where this email script is not populating the body of the email for some users. This is only happening in our production environment. Emails are beeing sent to all of the related users as intended but some users will have the body popul...
When user opens All HR case module, he can see all 150 HR case but when he export as excel some records are missing in exported excel sheet.
Hello All, Its a production issue.Can someone please help. ITIL user not able to open standard change catalog.They can view all other changes. I have checked the acl, module role, standard change catalog roole and didn't find any issue Can so...
Is there an OOB way to trigger an Order Guide within Flow Designer? I'm looking for the same functionality as the 'Scriptable Order Guide' workflow action within Workflows, but in Flow. Do I need to create my own Flow Action and include a script step...