is Restart service database need a change or no?

[mohamadandri]

Hi 

i want to ask, if we facing issue DB not working and raise ticket incident P1, and the resolved must restart service database, from this case, we still need create emergency change or no? in our rule if they need restart server they must submit emergency change due to avoid SLA breach, but for this case iam be change management confused, because we dont calculate SLA service at database application

[AndersBGS]

Hi @mohamadandri ,

This is not a ServiceNow related question, but more an internal process question at your company. You should align internal with stakeholders to understand when emergency change is needed or not. From my own perspective, then yes, an emergency change is needed if there is a P1 incident and something needs to be restarted. But again, this is just from my perspective and can variate from company to company.