is retrospective change OOTB or something you have to implement?

[Carol13]

is retrospective change OOTB or something you have to implement?

[anubhavkapoor76]

Haven't heard of retrospective change type. However you could use "Emergency change" for it.

Mark this helpful/correct if it works for you.

Thanks,

Anu

[Aman Kumar S]

Hey,

Here you can understand about retrospective changes:

What is retrospective change?

This change is from the emergency change family but this does not have a traditional change request ticket and approval on tool.But the communication to top management and to all stake holders can happen through normal communication methods like Email.

Retrospective Change in ITIL Service Management

Feel free to mark correct, If I answered your query.

Will be helpful for future visitors looking for similar questions 🙂

[Aman Kumar S]

@Carol13 ,

If your query is answered, do you mind closing the thread.

[Elson Tan]

Have checked with SNOW SME, retroactive changes are not OOTB feature. It has to be configured.