Is the Service Portal being replaced by Employee Center?

Pat Surtan
Tera Expert

‎04-08-2022 02:01 PM

I am reviewing the release notes for Rome and noticed that there is a new feature called Employee Center. It looks like we are being recommended to migrate to EC instead of using Service Portal. Is the Service Portal going away? If we don't migrate to EC, can we still use the Service Portal? Any negatives to staying on Service Portal?

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sachin_namjoshi
Kilo Patron
Kilo Patron

‎04-08-2022 02:21 PM

Service portal isn't going away anywhere.

Infact, ESC is actually a service portal.

ESC is a service portal which allows end users to manage their to-do tasks, browser KB article, catalog items, virtual agent etc.

 

Regards,

Sachin

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Aoife
Tera Guru

‎04-08-2022 02:29 PM

While the traditional Service Portal isn't going away, ServiceNow is pushing customers toward switching over to ESC. 

ESC combines the IT Service Portal, HR Service Portal, etc into one Portal.  Allows end users to have a one-stop-shop to do everything they need.

As time goes by, ESC will most likely get more enhancements and SP will lag behind.  It will still work, just won't get all the new bells and whistles.

Aoife