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Resolved! How to map a variable requested for to the RITM Field requested for

Hello everybody, I d like to know how to push the requested for variable on the sc_req_item.requested for field  my requested for variable is in set variable I don't know if it can be trouble.   I already searched in the community and it's not worki...

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BCELSTEI by Tera Expert
  • 3706 Views
  • 5 replies
  • 2 helpfuls

Resolved! Show field message function in Service Portal

I am using g_form.showFieldMsg option in client script to display a message below the field when the country field is selected as USA. It is working fine when i click try it at the item level but not in the Service Portal.   Do we have to write any s...

Nowlearner by Kilo Guru
  • 7811 Views
  • 9 replies
  • 7 helpfuls

How to Override Global UI Action with different Condition?

I have created a new UI action for Extended table With same name and action name and lower order.But the condition is different for Extended one. So if the condition satisfies then Global UI action is appearing on the form. How to resolve it?

gangaprathap by Tera Contributor
  • 2815 Views
  • 5 replies
  • 0 helpfuls

Resolved! Popup alert in service portal

Hi Team , I have a requirement that whenever an enduser select a combination of values in Impact and urgency field in service portal,there should be an alert popup stating "This is a high priority issue and will be fixed asap " in bold red text. For ...

DiNesh77 by Tera Contributor
  • 2999 Views
  • 11 replies
  • 2 helpfuls

"Action not authorized" when requesting a Change

We recently modified our Change creation process, such that we removed an interceptor that directed the user to the change form. Now, when a user creates a Change Request, they have to save the Draft prior to clicking the "Request Approval" button. I...

asenesac by Kilo Explorer
  • 8766 Views
  • 8 replies
  • 26 helpfuls

Email Client Template - Sender Configuration

Hi, We have defined a default From address in the sender Configuration of the Email Client template . My doubt is that if the sender changes the from field to any other email address , will the email be sent in default email address or the changed em...

Vinodhini1 by Kilo Contributor
  • 1816 Views
  • 5 replies
  • 0 helpfuls

Order Guide Notification using variables from the Order Guide.

I have a request to add a "Requested For" field to an Order Guide, using a reference the sys_user table.  When the order guide is submitted, the end-user would like for "Requested For" to get a notification that their request is started.  They would ...

Resolved! Update sets for non admins ACL issue

Hello , I have created new role update_set_admin to manage update set. Users with this role can: see update set picker (System property glide.ui.update_set_picker.role set to true and write roles (my new role added))see update sets created by themsel...

Resolved! avoid duplicate entry in a table by business rule

I am trying to avoid a duplicate entry in a table using a business rule but it is not working. Instead of firing for duplicate entires.. Its fires for everything. even not allowing me to add the fresh entry itself.I am trying to eliminate a duplicate...

Raju Singh1 by Tera Expert
  • 13441 Views
  • 24 replies
  • 33 helpfuls