Once the star rating and comments submitted means it will store on database.Once it was stored in database. Then hide or remove the rating and comments being displayed in service portal UI.
We upgraded to the June 2011 release this morning and have realized that the even though we have the Two-step field checked for Order Guides, users are still getting the 3rd confirmation screen. Has anyone else seen this problem? I've opened a ticket...
HiDoes anyone know how to disable it?The System Property "glide.sc.checkout.twostep" is already on "false"I'm on Jakarta.ThanksMarc
Hi all, I have put together an inbound email action which creates a Request using the Cart API / createRequest() function. So far I have got the request to create the RITM via a glide record with the relevant fields populated however I am struggling ...
A table which is extended by other tables but itself is not extending? core table, custom table, base table, extended table
Hi All, How do I get timezone offset and day light saving applicable?(true or false) for opened for user timezone. We have requiremnt in which we need to populate this values in notification. currently I could only get user time zone by doing dot wal...
Hi all. I have hit a dead end and maybe I am making it more difficult than it should be. I have a group of assignment groups that are Parent groups to Child groups. The ask is: When an assignment group is chosen that is a parent, a "Sub Group" fie...
Hi all, I have created a widget which works similar to reference variable to show active user records on one of the catalog item. Did it so because when I use the variable attributes on the list collector or reference type variables to show extra inf...
Hello everyone! I would like to know the best way to pass the development in dev instance to prod instance. Actually all development have been tested by customer but I am thinking the best way to do it, actually I have two options. 1. Clone dev inst...
Hi all, Is it possible to take attachments added to a Change_task and put them on the Change record itself? One of our workflow steps is to create a task for creating an estimate, as part of this it requires an attachment and then can be closed. I ...
Hi, How the Impact, Urgency, Priority will work. what is the relationship among them can anyone let know the same. Regards,
Hi, i want to understand the concepts with simple example for:- What is Incident ? What is Problem ?What is Change ?How Incident and problem relatedwhat part change plays in solving an incident/problem ?How can we resolve an incident / problem? ...
Hi, How to create more than one Task in 1 RITM. can any one help me on the same. Regards,
I have a variable (referencing: cmdb_ci_computer) on a catalog item, and I would like to add the referenced computer to the "affected CIs" related list on the requested item record. I don't know how to refer to the related list in my script. Specif...
Hello! I am trying to write a client script to work in the Service Portal that doesn't allow a user to submit the catalog item without an Excel file attached. I've seen some community posts on this and they all say to use g_form.getUniqueValue() and ...