What is the purpose of group LIC_USR_SET-ITSM Fulfillers? Why it is created automatically?
Hi, What is the purpose of group LIC_USR_SET-ITSM Fulfillers? Why it is created automatically? Thanks, Tara
Forum Posts
How to fix "Value of field record is not a GlideRecord" error log in flow designer
Hi All Please help me how to this error message. getting Error like "Value of field record is not a GlideRecord" . --------------- Result : Error
How to close the GlideDialogWindow
I have a requirement like if CI is not existing in the system User will add Add CI button to add CI. I have GlideDialogWindow in the UI action. I am able to save the CI but not able close the GlideDialogWindow using GlideDialogWindow.get().destroy() ...
I want to populate data from one reference field to custom table fields ?
HI All, My requirement is I have a one reference field(number) that is referring to another custom table , We have to display custom table records present table field values . My output is : If i have select the number in reference field reaming da...
Resolved! How to get URL param values in record producer for Service portal?
HelloI would like to add values in my form using url but it doesn't work. I made a client script: function onLoad() { var serviceinput = getParameterValue('sysparm_service'); if (varserviceinput) { g_form.setValue('category', 'service'); g_form.setV...
Escalation Button on the Portal view - is this possible?
Good Afternoon, Please can someone advise? We would like to create a custom button on our portal view of the incident page for users (non licensed and licensed) to be able to press to escalate an incident in the queue. This is the page we would like...
Is there a way we can parse and get the value of "X-Original-From" from the header of an email which got forwarded/redirected to Servicenow
HI All, Our instance has too many forwarded/redirected emails coming in and we want to fetch the "X-Original-From" from the header, is there a way to do that via scripts ?. email.origemail does not give the right sender address hence we want to do ...
Resolved! Background script for making multiple requests to active False
Hi Everyone, I have a code for making single requests to make active false by using Background scripts but for making multiple requests to make active false what i need to add in this below query. Please suggest me on below code. var gr = new...
Generate a service catalog request using Rest API
Hi, I have a requirement to integrate a third part application using which ill have submit a particular catalog item and must be able to generate a request and RITM in my servicenow instance. Since am new to the concept of API can I please get some a...
Resolved! what is scratch pad?
what is scratch pad, what is its use in business rules , client scripts, ui policies , workflows? what is difference between scratchpad and ajax in clientscripts ?
Resolved! Move change request state from review back to assess
Hello SN Community, I hope someone will help me with this. I am new to SN but really learning. I need step by step instruction as to how move back a change request state from Review State to Asses state. Becuase the change failed. Is it possible???...
Resolved! How to check assigned to field value is not null in client script.
Hi All, Please suggest How to check assigned to field value is not null in client script. Thanks&Regards,
How to pass a sys_id or any other parameter to transform map?
Hello,I have two tables that they are classical master-detail tables. These are invoice tables that details table rows hold the detail information for the invoice items.I have import set, data source and transform map that I import data to details ta...
Resolved! How to remove Author from Kb Articles in system and from Service Portal?
Hello I need to remove Author name and Image from KB Articles in the system and from Service Portal? I have viewed other community topics regarding this issue: -commented lines in kb_view UI Page did not help Can anyone have idea about this? Regards...
