How can I delete or deactivate the lists (Interactions, Knowledge, Conversation Monitoring, Tasks, SLA's, incidents, problems, changes, catalog and CMDB), keeping only the requisition list, for better visualization of customer requests. Even with ...
User is not able to create new notification channel from table(cmn_notif_device) however he is able to create channel from system settings using notification preferences. I don't want to change OOB ACLs for this. Could anyone help how notification pr...
Hi, We have MS Teams integration with our ServiceNow Virtual Agent. T introduce the functionality to our user base, we were wondering if there is a way to send a broadcast from ServiceNow to the Users on MS Teams that would come out from the Virtual ...
Hi All In ritm form is some one is approved or rejected the approval then the same message has to be updated in work notes as well, How we can achieve this?
Hello, I've a requirement, when user language is not one of the languages for the service portal list, then user language to be set to English and it should reload the portal page. I've configured to update the user language in server script but stuc...
After a conversation with the Virtual Agent has ended, the message 'No Chat Agents Currently Available' shows in the contact menu/3 dot menu. See screenshot below. This is not correct. There are agents available. What seems to happen is that the op...
Hi All, Having a requirement that want to apply the Regular Expression to the field based on the condition through UI Policy in the order guide. having one variable set in the order guide in that the two variables are *First Name and *Last Name ...
I need to add a catalog item in a widget. If a user click on a link in portal, the catalog item has to open.
Hi All, I need to validate the name field in transform map for incoming data through excel sheet (Data Load) using Regular expression.The condition is- the name field should accept only numbers and dots in the following format. EX-1.0.001 I have ...
Response was not getting as expected in scripted rest API [Patch Rest API] When I am using the below code, I am setting response as "Sysid" then it was perfectly fine...but when I was the send response as number and short description then I was getti...
Hi all, I'm testing IntegrationHub, but having trouble figuring out how to use the "Process Jira Webhooks" subflow in a Flow Designer flow. Is there any detailed documentation on configuring JIRA Spoke flows specifically? My goal is to have a request...
Hi Everyone, I have a requirement that I need to show 'loading' message on "Opened For" field and make the field disabled/readonly until I get the response from script include. I have an onLoad client script to do this, PFB.I 'm able show the 'Loadin...
In Rest Message response I am getting "HTML" data instead of record data{JSON} like below screenshot.. Response In HTTP Header, I provided JSON only @Ankur Bawiskar
In service portal, how to show current loggedIn user Location and Temperature @Ankur Bawiskar
How do i make a message show on the agent workspace if a user who is selected in the caller_id field has their vip field checked on the user record. i created an on change client script (see below) It does nothing. I have tried unchecking the isola...
