We're looking at implementing an accept/reject stage upon completion of a request (similar to incident) to capture if the customer is satisfied that the order has been delivered entirely, before moving the request to closed. We've begun templating th...
Hello Community,Is there a way I can query the URL parameters from a Business Rule? I see that the 'Copy Change' UI Action is framing an URL which will contain parameters 'sys_id', 'sysparm_query' and 'sysparm_goto_url', I am interested in capturing ...
Hey all, I'm trying to write a script to work in place of a "map to field" option, which ServiceNow seems to have omitted capability from when creating Requests/RITM/Tasks. I already realize this functionality is available with Record Producer's, but...
HI there,we're using Service-Now instance as Customer Support portal, and would like to have UI not accessible for any user (except admin) for a period of maintenance.Ideally, we would like to show all users banner with a redirect link (or just mes...
I have a request to add a bunch more close codes but I am unable to find where I can add these additional codes. I'm brand new to ServiceNow, we haven't even launched yet so please forgive my ignorance.
Hello, I'm trying to create a Workflow from "task_sla" table to trigger a notification when Slas reach 100%. I already saw a native Workflow which triggers notifications when Slass limit reach 50, 75 % and 100 % but when I copy it, and I modify the p...
Hello, I have created a UI Policy to make fields Read Only when incident is closed with the exception of one field. For some reason the field I excluded from the UI policy is only writable if you are logged in as Admin. I have not configured any AC...
I have an Inbound email action I’ve created to create Requested items when an email is sent to a particular mailbox e.g abc123@cba321.com Target table: sc_req_item Action Type: Record Action Active: yes Stop processing: yes When to Run Type: New Con...
how to fetch the incident attached with problem records through business rule?
hi I am new in servicenow so please help me Give me example Cascade variable
I am trying to export groups along with Roles and Group members to import into another instance but it doesnt import Roles and Group members.Any suggestions ?
I have a group with several users that require their own view of the INC form. Here is what I did so far: created a new role for this group (GMM) assigned that role to the groupcreated a new System UI --> View called 'GMM'created a View Rule on tabl...
Hi, I have a catalog item that has a number of variables- once submitted these variables are made read-only on the RITM. I'm assuming there is a business rule of ACL that enforces this, as the same applies for other catalog items. The workflow for my...
Hi Experts, 3rd party has to fetch records from incident table and we don't want to expose whole incident table with all the records and columns. So idea is to expose database view of incident table with limited records and fields. The issue is I am ...
I have an Orchestration workflow that wants to see the AD user account expiration in a particular format, but not sure what microsoft is looking for... I am doing this in my workflow: var gdt = new GlideDateTime(expiry);gdt.addDaysUTC(extend);workflo...