Is there a charge for Release management?

[d-aizawa]

Hi.

Tell me about release management.

The contract of the project I belong to is the ITSM Standard, so release management was recognized within the realm of licensing.

However, when I check the ServiceNow Product list screen of the instance, it is listed as not installed & paid.Is there a separate license fee for installing this Release management?

Thank you!

[Saurav11]

Hello,

I believe release management is not included in ITSM package and it has to be inlcuded seperately.

You can find the different packages of ITSM and the modules they involve:-

https://www.servicenow.com/products/itsm.html

For the pricing , ServiceNow has various packages and the pricing is determined based on that so you can always get in contact with the business contact person from ServiceNow for your client instance to get the details of you package and pricing for Release Management.

Please mark my answer as correct based on Impact.

[d-aizawa]

Thank you for your reply.

Please confirm the following two points additionally.

1.Release Management doesn't belong to any module and looks like an additional option for ITSM

2.paid=Is it correct to recognize that the license fee is charged?

I'm sorry if this is a beginner's question, but I appreciate your help.

[Saurav11 · Accepted solution]

Hello,

1) Yes Release management will not come in the default package of ITSM it is an addtional package.

2) Every module in ServiceNow has a certain charge. Now if you want to install the relase management as a single module the charge may be different from when you want it in some package with other modules. But charge is definitely involved based on the users and roles.

Please mark my answer as correct based on Impact.

[Saurav11 · Accepted solution]

Please mark my answer as correct based on Impact.