The CreatorCon Call for Content is officially open! Get started here.

Is there a way to automate Change ticket creation from Confluence Page?

liza_delachica
Tera Contributor

‎06-16-2025 12:57 PM

In our weekly release process, we do the review via a Confluence page where teams create their technical support notes and had it reviewed for approval if no concerns. We are exploring the automated creation of Change tickets from these technical notes once approved. Does ServiceNow have capability for this type of automation? Appreciate any input you may have, thanks!

0 Helpfuls
  • 513 Views
1 REPLY 1

Dr Atul G- LNG
Tera Patron
Tera Patron

‎06-16-2025 01:26 PM

HI @liza_delachica 

Yes, it is possible. You can trigger the API from Confluence and map it to the ServiceNow change table. You can also use Flow Designer for the same purpose.

 

https://www.servicenow.com/docs/bundle/yokohama-it-asset-management/page/product/software-asset-mana...

*************************************************************************************************************
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

****************************************************************************************************************